Head of Products - Remote

Product Manager IThe work arrangement for this role is hybrid, requiring three (3) days in a Segra office with flexibility to work remotely two (2) days each week. Location: Any Segra office; The Product Manager I is responsible for managing the full product life cycle for 3–4 telecommunications products at various stages of development. The ideal candidate brings a collaborative mindset, technical depth, and the ability to work cross-functionally to deliver high-quality solutions. Infrequent travel may be required.Collaborate across teams to develop market and competitive intelligence.Define, track, and analyze KPIs to measure product performance and drive continuous improvement.Participate in and occasionally lead Quarterly Department Meetings to communicate product updates, challenges, strategy, training opportunities, and future enhancements.Product Life Cycle ManagementOwn all phases of the product development life cycle: concept and research, planning and design, financial modeling, scope definition, development and testing, launch, evaluation, maintenance, enhancement, and end-of-life.Evangelize products internally through training and enablement, ensuring teams understand positioning, value propositions, and competitive advantages.Partner cross-functionally with Sales Engineering, Network Engineering, NOC, Project Management, Procurement, Outside Plant, Carrier Relations, Legal, and other teams to define requirements and deliver solutions that meet customer expectations.Oversee development of connectivity and communication solutions, including 5G and Packet Core technologies.Instruct operational teams (NOC, provisioning, field services, etc.) on installation, deployment, and support processes.Document workflows, systems requirements, regulatory considerations, taxation, and billing impacts.Support product retirement and alternate vendor evaluations when required (e.g., Serve as the cross-functional leader accountable for all aspects of assigned products.Marketing & Technical WritingReview and edit technical content for marketing collateral, sales materials, blogs, and web pages.Create white papers, product definitions, competitive data sheets, training materials, presentations, and videos from the ground up.Required QualificationsAssociate's degree in Information Science, Computer Science, Business Administration, Engineering, or equivalent combination of education and experience.Working knowledge of the OSI model and experience with technologies such as Metro Ethernet, Transport Delivery, IP-based services, Cyber/Network Security, Data Centers, Private/Public Cloud, SD-WAN, Wi-Fi, or Voice/Collaboration solutions (Hosted PBX, SIP Trunking, PRI, UCaaS).Understanding of production network environments and critical infrastructure.Knowledge of telecom business practices, order processing, provisioning, and service activation.Proficiency with Microsoft Office (Word, Excel, PowerPoint).Telecommunications, Project Management, or Business certifications such as PMP, Six Sigma, CCNA/CCNP/CCDA, MEF, CCSP, CISSP, CompTIA A+/Security+, Fortinet NSE 1–3, or similar.Ability to manage multiple projects independently and thrive in ambiguous environments.Segra offers a comprehensive benefits package to full-time employees, including:Medical, dental, and vision insuranceLife insurance401(k) with company match and immediate vestingFlexible Spending Accounts (FSA) and Health Savings Accounts (HSA)Tuition and gym reimbursementsVacation/PTO, paid holidays, and floating holidaysVolunteer days and parental leaveLegal, accidental, hospital indemnity, identity theft, and pet insuranceSegra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry leading service and reliability. Serving over 30,000 connected customer locations, Segra has been providing customer focused solutions for over 125 years. At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.Employment decisions are made without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, military service, or any other non-merit-based factor.