Bank Teller / Teller - Full Time

Position: Teller
Department: Retail Banking
Job Status: Full-Time
FLSA Status: Non-Exempt
Grade: 5
Reports to: Branch Manager
Amount of Travel Required: Some Travel
Positions Supervised: N/A

POSITION SUMMARY

Provides prompt and professional service to new and existing customers by handling day-to-day transactions which include but not limited to; processing transactions such as deposits and withdrawals and assisting with customer inquiries.

ESSENTIAL FUNCTIONS

Adheres to established Westfield Bank customer service standards.
Provides information regarding bank products to all potential customers both retail and commercial.
Independent performance of all teller transactions and related services.
Maintains security of cash drawer.
Proves cash drawer at end of day.
Meets assigned referral goals through referral of bank products and services to meet customers banking needs.
Assists in resolving customer problems as they arise.
May assist with balancing the ATM.
Assist customers with Safe Deposit.
Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
Must adhere to all bank and regulatory policies and procedures specific to position.
Assumes additional responsibilities as requested.

POSITION QUALIFICATIONS

Competencies
Accountability
Customer Relations
Decision Making/Judgment
Job Knowledge
Quality
Education/Experience/Skills
High School Diploma or GED required.
Minimum of 6 months of previous cash handling and customer service experience preferred.

PHYSICAL DEMANDS

Physical Demands
Stand: F (Frequently)
Walk: F (Frequently)
Sit: O (Occasionally)
Handling / Fingering: C (Constantly)
Reach Outward: F (Frequently)
Reach Above Shoulder: O (Occasionally)
Climb: O (Occasionally)
Crawl: O (Occasionally)
Squat or Kneel: F (Frequently)
Bend: F (Frequently)
Lift/Carry

1. lbs or less: F (Frequently)
2. 20 lbs: F (Frequently)

21-50 lbs: O (Occasionally)
51-100 lbs: N (Not Applicable)
Over 100 lbs: N (Not Applicable)
Push/Pull

1. lbs or less: O (Occasionally)
2. 25 lbs: O (Occasionally)

26-40 lbs: O (Occasionally)
41-100 lbs: O (Occasionally)

N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)
F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Other Physical Requirements
None
Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.