Head of Marketing & Customer Experience

DoorDash’s mission is to grow and empower local economies. By building intelligent, last-mile delivery technology for local cities, DoorDash connects people with the local businesses they care about — helping grow businesses and the communities that support those businesses. To further this mission, we’re looking for a marketer who will sit at the intersection of growth, brand, product, and operations, to develop integrated marketing strategies for our consumer business at DoorDash. The integrated marketing team is a group of marketing generalists responsible for translating business goals into marketing strategies and serving as the general manager across the organization to bring those strategies to market.

The Consumer Integrated Marketing team is looking for a strategic, entrepreneurial, and data-driven marketer to grow DoorDash's Marketplace. This role will report to the DashPass Retention & Member Experience Marketing Lead and own the marketing strategy for both existing DashPass benefits and emerging member value propositions. You will partner closely with Product and Strategy & Operations teams to identify unmet consumer needs, develop compelling value propositions, and bring innovative new experiences to market. This role combines strategic thinking, consumer insight, experimentation, and execution excellence to help define the next generation of DashPass member value. This is a unique opportunity to influence one of DoorDash's most important growth businesses while helping unlock the path toward the company's long-term membership ambitions.

Own the marketing strategy for DashPass Benefits and New Use Cases, shaping how members discover, adopt, and realize value from their membership.

Serve as the marketing lead across a portfolio of cross‑functional initiatives, aligning partners across Product, Strategy & Operations, Analytics, Finance, Engineering, and Marketing to deliver business outcomes.

Drive adoption, engagement, retention, and long‑term member value while helping shape the future growth of the DashPass membership business.

Bachelor's degree or higher; MBA preferred.

6+ years of experience in consumer marketing, integrated marketing, growth marketing, product marketing, membership, subscription, or marketplace businesses.

Strong business acumen and the ability to operate as both a marketer and a general manager, balancing consumer needs, business objectives, and operational realities.

Experience developing positioning, go-to-market strategies, and growth plans for products, benefits, services, or customer experiences.

A track record of using consumer insights, experimentation, and data to drive business decisions and influence senior stakeholders.

Comfort operating in ambiguous environments and building new programs from the ground up.

Experience evaluating new opportunities through customer demand, operational feasibility, and business viability lenses.

A passion for solving customer problems and building innovative experiences that create long-term loyalty.

In addition to base salary, the compensation for this role includes opportunities for equity grants. DoorDash offers a comprehensive benefits package to all regular employees, including a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act), medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours per month if working 40 hours/week; At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users— from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door‑to‑door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

We're committed to supporting employees’ happiness, healthiness, and overall well‑being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. stereotyping) from ever gaining a foothold in our office. We value a diverse workforce - people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non‑discrimination.