Fulltime Dispatcher
$19 - $29 per hourHunter Recruitment Advisors
Do you take pride in helping people, staying organized, and creating exceptional customer experiences? If so, Zenner & Ritter is looking for a full-time HVAC Dispatcher to join our team in Buffalo, NY. Pay : We offer our Client Success Representative a competitive wage of $19-$29 per hour .
We have been a trusted name in home services for over 90 years, and we're continuing to grow! As the largest residential heating and cooling company in Western NY, we're expanding our services to include plumbing, electrical, energy, and green technology solutions. Whether you're interested in management, accounting, sales, customer service, or technical roles, we have opportunities for you to join a team committed to innovation and exceptional service. With flexible scheduling, excellent benefits, supportive team members, and a strong focus on career development, Zenner & Ritter is the perfect place to grow! We are seeking an organized, customer-focused HVAC Dispatcher to coordinate daily service calls and keep technicians running efficiently. The Dispatcher will serve as the key connection between customers, technicians, and the office team, ensuring appointments are scheduled accurately and service calls are handled promptly.
Coordinate emergency and priority service calls.
Communicate appointment times and updates to customers in a professional, friendly manner.
Track job status, follow-ups, and completed calls in the company's service software.
Work closely with Service Managers and Customer Service Representatives to resolve scheduling issues.
Maintain accurate records and provide excellent customer service.
Previous dispatching, scheduling, customer service, or HVAC/home services experience preferred.
Experience with HVAC or home-services software such as ServiceTitan is a plus.
Professional, dependable, and customer-focused attitude.
Health, dental, and vision
- Life insurance
- Bonus structure
- Employee Assistance Program (EAP)
- Growth opportunities
- Short- and long-term disability
- Company phone and uniforms
$21.85 per hour
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