IT Helpdesk / Junior Sysadmin

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Junior IT/Systems Administrator Full Time Micro-Tronics INC, Tempe, AZ, US
30+ days ago Requisition ID: 1729
Micro-Tronics is seeking a Junior System Administrator to support and maintain our IT infrastructure, including hardware, networks, and cloud-based systems. This role will provide hands‑on technical support, troubleshoot system issues, and ensure reliable day‑to‑day IT operations across the organization.
This is a great opportunity for someone early in their IT career looking to grow their experience in systems administration, networking, and cloud technologies.
Key Responsibilities Provide end-user support through a ticketing system, including troubleshooting hardware, software, and network issues
Diagnose root causes, implement solutions, and document resolutions clearly
Escalate complex issues to senior IT staff or external vendors as needed
Maintain and support desktops, laptops, printers, phones, and other IT equipment
Assist with administration of Microsoft 365, Azure, and other SaaS/cloud platforms
Support Windows Server environments , user accounts, and system access
Install, configure, and upgrade hardware and software
Monitor systems to ensure updates, patches, and security measures are in place
Perform inventory tracking of IT assets and equipment
Assist with disaster recovery processes including backups for virtual machines, files, email, and cloud systems
Provide basic training and guidance to end users when needed
Qualifications 2-3 years of IT support or system administration experience
Experience with Windows environments and basic network administration
Familiarity with Wi‑Fi/network troubleshooting
Exposure to Microsoft 365 and/or Azure
VMware experience is a plus
Education & Certifications (Preferred): Bachelor’s degree in IT, Computer Science, or related field (preferred)
At least one relevant certification, such as: CompTIA A+, Network+, or Security+
Microsoft certifications
Cisco CCNA/CCNP

Strong troubleshooting and problem-solving skills
Ability to diagnose hardware and software issues
Clear communication with both technical and non-technical users
Strong attention to detail and organization
Ability to prioritize and manage multiple tasks in a fast-paced environment
Helpdesk ticket response and resolution time
Quality and timeliness of issue resolution
Project completion and system reliability
Communication and user satisfaction
Physical Requirements Ability to move, set up, and install IT equipment as needed
Ability to sit, stand, and move throughout the workday
Manual dexterity to operate computer equipment and tools
Ability to lift and transport equipment when necessary
BENEFITS: At Micro-Tronics, we recognize how important your career and benefits are to you and your family. We offer a full suite of benefits, including medical, dental, vision, short and long-term disability coverage, accident insurance, critical illness insurance, basic and supplemental life insurance, employee assistance plan, retirement savings and matching, and other developmental opportunities. We are committed to supporting the way you live and work.
Micro-Tronics is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. Applicants requiring reasonable accommodation to complete the application process may contact Human Resources.
This position requires access to information subject to the International Traffic in Arms Regulations (ITAR). Employment is contingent upon the applicant being a “U.S. person” as defined by ITAR (22 CFR §120.15), which includes U.S. citizens, lawful permanent residents, refugees, or asylees, as required by U.S. export control laws.

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