Ambassador - Night Shift

Café Ambassador- Kenwood Towne Centre
As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection.

In this role, you’ll act as a high-end service specialist and a guide to digital banking. You aren't just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub.

Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. (Note: You are a banking guide, not a barista—you won’t be serving coffee!)

Serve as a Brand Advocate: You’ll share the value of Capital One’s products and services through genuine conversation rather than transactions. Your success is measured by the quality of the connection, not a quota.

Guide customers through our digital ecosystem, helping them master mobile tools and troubleshooting tech challenges with ease.

Facilitate Purposeful Impact: Host and support local events that promote financial health. You’ll act as a brand steward, working within the framework of Capital One’s established programs and strategic community partnerships to ensure our impact is professional, focused, and effective.

Advocate & Problem-Solve: You’ll advocate for our customers, problem solve, and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important, and de‑escalation may be a complex part of your role supporting our customers - we’ll ensure you’re supported with the tools, resources, and experience to ensure you’re up for the challenge!

You’ll be a team player who possesses a strong attention to detail, a positive attitude, and the ability to be flexible and embrace change.

Stay Agile & Engaged: You’ll be on the move and active throughout the day, moving through the Cafe to connect with the community and support the flow of the guest experience.

Because we’ve removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community. Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance

Back‑up Child or Elder Care

Custom beverage while working

Available to work a flexible schedule, including nights, weekends, and holidays, with hours and days subject to change.

While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business‑driven schedule adjustments is required.

Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift.

High School Diploma, GED, or Equivalent Certification

At least 1 year of Retail, Sales, or Customer Service experience

2+ years of Retail or Customer‑facing experience

The minimum and maximum full‑time annual salaries for this role are listed below, by location. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Cincinnati, OH: $47,840 - $55,016 for Cafe Ambassador

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (J-18808-Ljbffr Capital One National Association