Full-Time Communication Dispatcher

Make a Difference At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Together, we thrive, push our limits, and work as team to help you reach your full potential.

At MTM Transit, it is never just a ride, it’s personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. The Dispatcher works to direct the day-to-day route and trip operations. Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in and sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involves daily communication and interaction with drivers and monitors (as applicable).

This is a full-time, on site position at our office in Allegan.

Hours of Operation: Monday through Friday 4:00am - 9:00pm CST / Saturdays 4:00am - 3:00pm CST

Schedule : 11:30am - 8pm, Monday - Friday

Assist with all phone call information and dispatching of rides

Organize and route trips based on schedule and location to ensure optimal performance

Provide assistance to drivers for directions to destinations

Document and report provider no shows or on-time-performance issues

Monitor radio, telephones and on-road provision of service for quality

Provide feedback on drivers’ performance

High school diploma or G.Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills

Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications

Knowledge of GPS and GIS systems preferred

Health and Life Insurance Plans

Dental and Vision Plans

Paid Time Off and Holiday Pay

Casual Dress Environment

Tuition Reimbursement

This information reflects the base salary pay range for this job based on current national market data. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.