Head of Operations & Business Management

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Freight Forwarding

Operation Manager

Time Type: Full Time

Under the direction of the General Manager, the Operations Manager is responsible for day‑to‑day site operations, including supervising warehousing, receiving, and shipping of product in a manner consistent with company service and cost objectives. Responsibilities include planning inbound and outbound volume, customer communication, space utilization, equipment management, hiring, training, labor planning, performance appraisals, and problem resolution.

Develop systems and procedures for managing operations, equipment, and products safely and profitably in accordance with company policies and procedures.

Manage operations to meet productivity and service goals, complying with client SLAs.

Drive continuous improvement initiatives to enhance efficiency and achieve cost savings.

Meet client‑specified KPIs and comply with Quality system requirements.

Create fair and motivating supervision programs, counsel, and discipline team members as needed.

Collaborate with Human Resources to design hiring, training, and professional development programs; participate in performance evaluation for promotions and wage increases.

Keep senior management and client representatives informed of critical operational issues.

Plan the daily work schedule based on work orders, arrival notices, and customer instructions, assigning duties to appropriate staff.

Review volume demands to plan warehouse reorganization and adjust staffing, supplies, or equipment accordingly.

Ensure effective training and adherence to SOPs for all team members.

Maintain high motivation levels to achieve customer‑satisfaction goals.

Provide ongoing growth and development opportunities for team members.

Management Information Systems

Ensure all team members are trained and efficient in required information systems, including WMS, to meet company and client objectives.

Ensure appropriate purchase of computer software and hardware per Corporate IT policies.

Maintain knowledge of hardware and software technology changes.

Customer Management

Manage high‑level customer service standards for all functions.

Provide required operational and administrative support for client accounts.

Attend or lead meetings with key customers to discuss issues.

Coordinate management of supplier/customer visits to the site.

Promote positive relationships with clients through excellent customer service.

Budgeting/Financials

Develop and manage controls to ensure service levels and operational performance meet cost, revenue, and profit parameters.

Assist in ensuring budgeting and pricing activities comply with contract guidelines.

Equipment & Facilities

Manage programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety, and equipment.

Ensure team members receive proper training on material handling equipment (MHE).

Audit warehouse for compliance with safety, security, and quality principles.

Work overtime as dictated by business need.

Manage warehouse operations supervisors and support staff.

High school diploma or GED required.

Bachelor's degree preferred.

Computer Skills

Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Language Skills

English – reading, writing, verbal.

Business communication at all levels.

Good leadership, supervision, and planning skills.

Flexibility to work nights and weekends as required by operations.

Participate in cross‑training metrics activities to enhance knowledge in multiple areas.

Leader of Others, Accountability, Business Acumen, Communication/Building Partnership, Developing Oneself, Developing Others, Drive for Results, Embracing Change, Problem Solving, Empowerment, Leadership Excellence, Leading Change, Independent Contributor.

The work environment typically has low to moderate noise and minimal exposure to fumes or airborne particles, toxic or caustic chemicals.

Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. DSV reserves the right to defer or close a vacancy at any time.

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