Custodian Team Leader - Weekend Shift

Whitman Family Development is a family-owned real estate company specializing in high-end retail, management, and leasing. The company owns and operates Bal Harbour Shops, a historic luxury shopping destination. Bal Harbour Shops is a global leader in the industry and is best known for its curated retail, as well as the emotional connection to its tenants and customers. The Janitorial Lead Custodian is responsible for maintaining immaculate cleanliness and presentation standards across Bal Harbour Shops while providing day-to-day leadership, guidance, and oversight to the custodial team. This role combines hands-on cleaning responsibilities with supervisory duties to ensure all common areas, restrooms, and support spaces consistently meet the world-class standards expected at a luxury retail destination. The Lead Custodian serves as the primary point of contact for the team during assigned shifts and reports directly to the Facilities Manager.

Team Leadership & Supervision

Serve as the lead custodian on assigned shifts, directing the work of custodial staff and ensuring all duties are completed on schedule

Distribute daily cleaning assignments, zone coverage, and special projects to team members at the start of each shift

Train new custodial employees on cleaning procedures, safety protocols, chemical handling, and luxury presentation standards

Conduct regular walk-throughs of all assigned areas to inspect completed work and ensure Class A cleanliness standards are met

Provide real-time feedback, guidance, and correction to team members to maintain consistent quality

Monitor shift attendance and coordinate coverage for call-outs; escalate staffing issues to the Facilities Manager

Monitor inventory of cleaning supplies and equipment; submit supply requisitions and report equipment needs or malfunctions

Document and report accidents, injuries, safety hazards, property damage, and maintenance issues to management promptly

Act as the primary communication link between the custodial team and the Facilities Manager during assigned shifts

Daily Cleaning & Appearance

Maintain outdoor areas including sidewalks, courtyards, and entryways

Ensure restrooms are stocked, sanitized, and presentable

Lead by example by actively participating in cleaning tasks alongside the team

Luxury Environment Standards

Uphold and enforce luxury-level cleanliness and presentation standards

Sanitation & Safety

Follow and enforce health and safety cleaning procedures

Ensure safe handling, storage, and disposal of cleaning chemicals and supplies by all team members

Ensure compliance with OSHA standards and property safety policies

Conduct safety briefings and reinforce proper procedures at the start of each shift

Event & Seasonal Support

Coordinate and lead pre- and post-cleaning for events and seasonal décor installations

Plan staffing and zone assignments for high-traffic periods and holidays

Work with facilities, landscaping, security, and management teams

Complete and verify cleaning checklists and work orders for the team

Prepare and submit shift reports summarizing work completed, issues identified, and follow-up items

Report supply and equipment needs

Minimum 2-3 years of janitorial or custodial experience

Experience in luxury retail, hospitality, or mall environments

Familiarity with cleaning equipment

Basic knowledge of OSHA standards and chemical handling regulations

Bilingual (English/Spanish) a plus

Good time management

Ability to work outdoors in varying weather

Ability to work early morning, evening, weekend, or holiday shifts as required

Whitman Family Development and its subsidiaries is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, tra

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