Customer Service Officers

Full-time
Mittera is currently seeking Client Service Specialists to join our team! The Client Service Specialist serves as a liaison between our customers and the various areas of expertise across our company. They share customers' detailed requirements including design, print, binding and mailing of projects with the various teams within our company, as well as outside vendors, who produce their jobs. In addition, the Client Service Specialist is responsible for procuring outside services; Learn about and understand customer-specific program processes
Communicate with Account Executive, Client Service Teammates, and clients about job statuses
Investigate client concerns or complaints, promptly verifying specifics and providing timely issue identification and resolution; escalate to appropriate team members if assistance is needed
Identify areas for improvement and research potential solutions to increase client satisfaction levels and/or provide internal process improvement
Associate Degree or certificate in business or related field preferred

• Must be organized and have the ability to plan, prioritize and follow through on projects assigned with minimal supervision required
• Strong computer skills and proficient in Microsoft products
• Able to work through customer demands and shifting priorities
• Prolonged periods of sitting at a desk and working on a computer.

Must be able to access and navigate each department in the facility
Mittera is a leading-edge company that provides commercial and digital printing, finishing, graphic design, data analytics, direct mail processing, and fulfillment services. Mittera's full-service approach connects data-driven revelations, bar-raising creative, and expertly printed materials to give our customers' brand recognition it deserves. Medical

• Dental
• Life and AD&D Policies
• Short and Long-Term Disability
• We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

com or stop by and fill out an application at Mittera location near you!