Full Time Inventory Cycle Counter

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.
Employment Type : Full Time
The On-Site Service Specialist is responsible for delivering exceptional customer service and inventory management at large, dedicated customer locations. This role supports procurement, order placement, and the management of MSC ControlPoint Solutions—including Vending, Vendor Managed Inventory (VMI), and Crib systems. The representative plays a key role in driving MSC's value proposition through on-site engagement, solution optimization, and collaboration with internal and external stakeholders.
Perform ordering, product put-away, and inventory optimization.
Promote MSC customer loyalty through solution support and execution of the CARE program (Clean, Arrange, Relationships, Exceed Expectations).
Maintain 6S standards across all solution equipment and areas.
Log daily activities in Salesforce (SFDC).
Ensure appropriate stock levels (min/max) are maintained.
Engage with customer contacts to ensure solution retention and satisfaction.
Drive product expansion through spot buys and incremental growth opportunities.
Collaborate with account teams to enhance customer satisfaction and identify future projects.
Lead repair and maintenance of vending solution equipment to company standards.
Use routing software to follow planned schedules and document activities.
Maintain up-to-date knowledge of all inventory management solutions.
Participate in special projects and perform additional duties as required.
Maintain high customer satisfaction ratings in line with company standards.
Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
Participation in special projects and performs additional duties as required.
High School Diploma or equivalent required.
Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
Knowledge of technical customer solutions.
Proven track record of success and strong performance.
Excellent customer service and sales skills.
Proficiency in Microsoft Office and general computer literacy.
Bonus Points If You Have: College degree preferred.
Strong technical and mechanical aptitude preferred.
Proficiency in mobile business applications preferred.
Position requires up to 10% of travel, as needed.
Willingness to comply with customer safety and PPE protocols.
This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”).
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.
Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.
Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Please note that MSC uses electronic monitoring and system logs in its workplace, including monitoring of Company-provided systems and collaboration tools, as permitted by applicable law.

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