Head of Programme Management

The Program Manager leads one or more consulting contracts valued at over $1 million, serving as the primary client contact. They oversee project execution, may manage multiple Project Managers, travel as needed, and apply project management best practices to successfully deliver projects of varying scope and team structures.

Snowbird Agility is seeking a Program Manager to lead our support to the Defense Health Agency’s Web and Mobile Application Development Team (DHA/WMT), which designs, builds, and sustains web and mobile applications for the Military Health System. Snowbird provides agile program management, DevSecOps, and Quality Assurance support to the delivery team. The Program Manager will oversee a team of 20 full-time employees and subcontractors and a total annual budget of $4M, serving as Snowbird’s senior point of contact with DHA/WMT and its representatives and as the company’s accountable owner for the program’s contract compliance, client satisfaction, and financial performance.

The Program Manager is a senior project management and technical leader who develops solutions that support client and business objectives while ensuring successful program delivery. Responsibilities include overseeing Agile delivery, CI/CD and security compliance, QA across releases, resource management, and continuous process improvement. The role requires a current PMP certification, with Scrum certification preferred.

Responsible for the management of all aspects of the DHA/WMT program and serves as the single point of contact for the program. Motivate, mentor, and supervise employees, consultants, and subcontractors in a matrixed environment while minimizing turnover.

Integrate program components from initiation through closeout by developing and maintaining program management plans, infrastructure, and resources.

Direct program execution, ensuring agile delivery, DevSecOps, and QA performance meet DHA/WMT’s schedule, quality, and cost requirements.

Manage program scope via work breakdown structures, change-request tracking, and execution of contract modifications.

Estimate, budget, monitor, and control program costs, including monthly estimate-at-completion analyses.

Communicate regularly with clients, senior management, and other stakeholders on program performance and key information.

Support, collaborate with, and mentor Project Managers, Scrum Masters, and technical leads.

Define and enforce QA/QC standards, ensuring deliverables meet DHA/WMT expectations and DoD software assurance requirements.

Attend Company management meetings, including weekly/monthly status meetings with the COO, Quarterly Program Management Reviews, and Quarterly Strategy Reviews.

Provide administrative oversight of project managers assigned to the program, including performance feedback and identification of training needs.

Drive program growth through business development and capture leadership - including follow-on/recompete positioning, service expansion, and identification of new opportunities with adjacent agencies (see Program Growth Performance Requirements below).

Program Growth Performance Requirements

Development and maintenance of strong customer relationships that support Snowbird’s reputation and competitive position for future work.

Key Performance Metrics

Contract recompete/follow-on win rate and identify, analyze, and manage program risk, including risks to the DevSecOps pipeline, security posture, and release quality.

Number and quality of new business opportunities identified with adjacent agencies.

Program financial performance against budget (cost variance, funds utilization, and profitability targets).

On-time, on-quality delivery of sprint commitments and release milestones.

Customer satisfaction ratings and CPARS (Contractor Performance Assessment Reporting System) scores.

Timeliness and quality of required program reporting and status reviews.

College graduate (BA or BS); relevant work experience may be considered in lieu of degree.

Minimum of 5 years of direct project management experience, including experience managing agile software development programs.

Specific training in project management methodologies; PMP certification required.

Demonstrated experience with Agile/Scrum delivery frameworks and DevSecOps practices; Scrum Master or SAFe certification preferred.

Ability to thrive in a fast-paced environment, handling multiple concurrent priorities with short turnaround times across internal and external customers.

Subject matter knowledge of agile software delivery, DevSecOps, and Quality Assurance practices relevant to DHA/WMT’s mission.

Proficiency in the use of Microsoft Office applications including Excel, PowerPoint, and Word, as well as Agile tooling (e.g., Demonstrated ability to work and manage in a staff-matrixed environment.

Ability to travel within the United States as required.