Head of Operations & Business Management

Job Description Position Summary The Director of Lending Operations leads and continuously improves Central Bank of Kansas City's lending operating platform. Reporting to the Chief Lending Officer, this position translates lending strategy into clear workflows, responsibilities, service standards, controls, and measurable execution across Commercial Lending Coordination, Loan Documentation, and Loan Operations. The Director leads assigned teams, manages capacity and priorities, strengthens coordination among Lending, Credit, Documentation, Operations, and control functions, and ensures issues are identified and escalated early. Success requires a hands-on operating leader who develops people, uses data to identify constraints, improves systems and processes, and balances customer service and speed with disciplined risk management.

translate priorities into clear workflows, decision rights, service standards, management routines, and measurable outcomes.

People and capacity management: set performance expectations, allocate and reprioritize resources, address performance concerns, build career paths, and maintain cross-training and backup coverage.

ensure material work has a clear owner, status, next action, and expected completion date.

Documentation and closing quality: Lead documentation and closing operations, establish pre-closing and booking-ready quality standards, require unresolved issues to be corrected or appropriately approved, and monitor documentation defects, booking errors, and post-closing exceptions.

Maintain consistent standards for Commercial Lending Coordination and proactive tracking of annual reviews, maturities, financial reporting, covenants, insurance, collateral, and other portfolio obligations while preserving lender and Credit accountability.

Technology and process improvement: Management information: Develop practical dashboards and performance measures for workflow aging, cycle time, service levels, documentation turnaround, exceptions, portfolio deadlines, booking quality, workload, and capacity; Risk, controls, and escalation: Reinforce adherence to Bank policy, approved credit terms, and procedures; partner with Credit, Compliance, Internal Audit, legal counsel, vendors, and other stakeholders; and promptly escalate material operational, customer, capacity, or control concerns.

5+ years in commercial lending operations, loan documentation, credit administration, commercial banking, or a closely related financial-services function.

• Demonstrated experience leading employees, managing performance and capacity, developing talent, and implementing cross-functional change.
• Strong working knowledge of the commercial loan lifecycle, including underwriting handoffs, approval conditions, documentation, collateral, closing, booking, servicing, and portfolio administration.
• Experience developing or improving workflows, procedures, operational controls, service standards, dashboards, and management reporting.
• Ability to establish priorities and make sound operating decisions within approved policy while recognizing matters that require executive, credit, legal, compliance, or audit involvement.
• Strong leadership judgment, communication, organization, systems thinking, problem-solving, and ability to build structure without creating unnecessary bureaucracy.
• Bachelor's degree in business, finance, accounting, economics, or a related field is preferred; Advanced banking, commercial lending, operations, process-improvement, technology, or leadership education and experience.

CBKC Cultural Expectations All employees are expected to demonstrate CBKC's Heartbeat Principles: It's About People, Pave the Way, Look for More, and Celebrate the Community. Attendance, Schedule, and Travel

Maintain regular, reliable attendance during the Bank's normal business schedule. Additional hours may be required to support closings, funding, projects, audits, examinations, or other time-sensitive business needs.

Occasional local or business travel may be required for meetings, closings, training, vendor activities, or other business needs.

Physical Demands and Work Environment This position generally operates in a professional office environment and routinely uses a computer, telephone, and other standard office equipment. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

*CBKC may modify or assign responsibilities as business needs require. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.