Operations (Cloud Engineering)

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. We are looking for a highly skilled Cloud Operations Engineer to join our Cloud Operations team. This role supports the management of the Cloud Infrastructure that facilitates our applications across the breadth of the Verint product portfolio, and provides the assurance needed to troubleshoot, maintain, provision and ensure availability of the underlying platforms.

As part of a distributed global team, this role also helps provide 24/7 operational coverage for critical environments.

Support and maintain production environment infrastructure across the entire Verint Portfolio of products in the Cloud and their underlying platforms.

Troubleshoot and resolve various incidents that arise with regards to Cloud Infrastructure.

Collaborate closely with Support, Engineering, and Professional Services in the delivery of both internal initiatives and client facing projects.

ServiceNow

Windows and Linux EC2 Instances

AWS, Azure, and GCP Platforms

Deployment Pipelines and Tools

SQL Server

Project Leadership

Co-lead or support major infrastructure improvement initiatives, including major platform upgrades (e.g., Windows OS modernization projects), security initiatives (e.g., Seek out opportunities to improve the resiliency of the Cloud Platform, ensuring availability of applications for our Cloud Clients and their Products.

3 years in Cloud Operations and Systems Administration with cloud platforms

Bachelor's degree in computer science or related study or equivalent work experience in lieu of a degree

3 years experience managing Windows and Linux solutions

3 years experience working in Windows Server administration and cloud platforms

3 years experience working with Web-Based solutions including WebLogic and Tomcat

Working knowledge of Operating Systems Management (Windows/Linux) SQL Server, Networking Principles, Telephony systems, and Systems Administration best practices

Experience dealing directly with clients in a support, project, or delivery role

Experience working with Windows Server, SQL Server and Linux based-systems in a software company providing Managed Services and/or Cloud Based Solutions

Familiarity with managing production and delivery for large-scale ERP solutions in the Cloud

Familiarity with DataDog and/or systems monitoring best-practices

Understanding of cloud security concepts, including encryption and access management

Understanding of networking concepts and certificate management practices

Experience working in a customer relationship management capacity

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