Concierge / Customer Service Reception
LIVunLtd
LIVunLtd is looking for a Front Desk Concierge to join our growing team in the surrounding market! The Front Desk Concierge is a front-facing position that requires polish, poise and a passion for delivering amazing customer service. The Concierge will engage with residents, instill a positive and enthusiastic culture within the building and provide the highest level of customer service. This person must possess an in-depth knowledge of local businesses, entertainment venues and travel options. LIVunLtd’s standards for our Concierge are that this individual understands the value of excellence in customer service and can provide 5 star-level services to all residents at all times.
Represent LIVunLtd's and the property's style and embrace the culture of service of the brand.
Greet all residents in a warm and professional manner, make them feel welcome, anticipate their needs.
Act as the point of reference for residents who need assistance or information and attend to their wishes and requirements, including but not limited to events, excursions, transportation, dining etc.
Answer phone calls, make reservations, take and distribute messages or mail and redirect calls.
Respond to complaints and strategize to find an adequate solution.
Maintain quality service by enforcing customer service standards; analyzing and resolving customer service problems.
Adhere to all LIVunLtd policies and procedures, and productivity standards.
Qualified candidates must have 1-3 years of high end customer service experience (preferred).
In-depth knowledge of local businesses, entertainment venues and travel options.
Genuine desire to provide amazing customer service.
Growth opportunities
Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
For more information regarding our career opportunities, please visit our website. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.
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