Customer Support Concierge (Remote)

At Veritext, we focus on the details - so legal teams can focus on the case.
About the role:
Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Concierge (Mountain), you will welcome all guests to our offices, address their needs professionally, and ensure that the environment and all technology are properly working.
What you'll get to do:
Ensure conference room technology has been set up, pre-tested and is working at least 2 hours prior to depo; adhere to technology protocols for each and every room
Greet and welcome all visitors in a pleasant, respectful and welcoming demeanor
Ensure front desk coverage during normal business hours and as needed during off-hours
Track office supplies and reorder
Use Vision to manage conference room usage
Contribute to ongoing operations during 'downtime' which includes entry of Snap Scheduling, deposition notice entry, office mail sorting and distribution, updating client profiles, follow up on late transcripts
Maintain a professional appearance of all conference rooms and client-facing areas. (e.g., ensure supplies are refilled and stocked; areas are clean, tidy and welcoming; chairs and tables are arranged properly)
Enforce Veritext security and health policies for all visitors
Act as primary point of contact for all guests; actively help with all logistics and requests; build rapport with clients/partners/visitors
Treat independent contractors as "key members of our team"; go out of your way for them and ensure they are set up for success
Be knowledgeable and educate clients and ICs on Veritext product and services, and encourage their use (promote the value and "sell")

Proactively assist clients with all deposition-related technology, including facilitating myVeritext, Veritext Virtual and Exhibit Share access; provide troubleshooting of products and services and/or know where to direct the inquiry/escalation

The kind of teammate we're looking for:
Strong technology skills and capable of assisting others with their IT and Veritext's tech-based services
Have a pleasant demeanor and service with a smile mentality and maintain composure under pressure
Possess excellent written and verbal communication skills
Client service oriented and have strong interpersonal skills
Dedicated professionally with the ability to respond to requests promptly and accurately
Detail oriented, organized and be able to multi-task
Proactive and motivated with strong problem solving and follow up skills
Able to work both independently and as part of a team
What's in it for you:
Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insurance
Healthy work-life balance: paid time off, Paid Parental Leave, tuition reimbursement and more
Employee equity and referral programs: when we succeed, you succeed!
Extensive mental health and wellness benefits - to help you feel your best and thrive personally and professionally
Matched 401(k) to help you save for your future
Veritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in
Earned wage access: get a portion of the wages you earned prior to payday
Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth
Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week- because work should be rewarding and fun!

About Veritext:
Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.

Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security (including HIPAA and PII compliance) ensures that Veritext clients have the best tools available and the confidence of working with the market leader.
Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas - an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.
About this posting:
Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range. Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.