Front Desk Receptionist - Hotel - 3rd Shift

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The Hotel Guest Services Front Desk Agent will engage in greeting Guests in a courteous and professional manner, helping with reservations, processing payment and safeguarding Guest information. Greet, register, and manage the check-out process for Guests, delivering exceptional service in line with the hotel's standards.

Process transactions accurately, ensuring the check-in and check-out process adheres to company policy.

Keep an inventory of vacancies, reservations, and room assignments.

Respond to Guests' requests, concerns, or inquiries in a courteous and timely manner, providing clear information about facilities and hours of operation.

Explain room features and equipment to Guests upon entry, including the operation of locks, televisions, and thermostats.

Communicate Guest safety protocols, such as fire safety and evacuation procedures.

Accurately enter and verify Guest reservation information in the computer system, post charges to Guest accounts, and process payments using all applicable software systems.

Prepare the shift cash report, balance payments and disbursements with property management systems, and prepare the bank drop envelope for shift end and account balancing.

Serves and develops others by building relationships.

Fosters an inclusive workplace where inclusion and individual differences are valued.

Demonstrates drive for continued personal and professional growth.

We have a fun, energetic personality and are adventurous, creative, and open minded.

Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making and engagement across all levels of the organization.

A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.

Must be able to secure license from Gaming Regulatory Authority (GRA).

Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Willingness to work various shifts, including nights, weekends, and holidays, to accommodate hotel operations and Guest needs.

Source: Hospitality Online

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