Merchandise Key Holder

Job Title: Key Holder (Nordstrom Concession)

Pay Rate (Hourly): $23 Based on experience, plus Commission Eligible

At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world.

From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible.

Responsible Jewellery Brand, 2026 – Country & Town House

Responsible Luxury Business of the Year, 2025 & 2026 – Positive Luxury

With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery.

We are looking for Key Holder to join us as we continue this journey and help us shape what the future of modern jewellery can and should be.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

Fully responsible for all store operations and administration when on a shift without the Store Manager or Assistant Manager

Trusted key holder responsible for opening/closing store procedures

Support integration and training of new starters

Support on-going staff training, coaching and development

Motivate team to drive sales to achieve store target

Ensure all staff adhere to Monica Vinader Dress Code and Grooming Guidelines policies

Ensure staff comply to company policies, procedures and instructions at all times

Customer Service

Ensure the team deliver a consistent and exceptional standard of customer service

Maintain high level of customer service at all times

Ability to train and offer all services consistently (Welding, Engraving and Monogramming)

Manage all customer issues following Monica Vinader company guidelines

Collect and update customer information to ensure efficient use of client book and accurate data capture

Store Operations

Ensure store is kept clean and tidy at all times and that visual merchandising is maintained in accordance with company guidelines

maintaining back stock, trays, packaging and cash desk

Stock Management

Adhere to Monica Vinader Stock Management policy

Report discrepancy/stock loss incidents to Store Manager

Customer obsessed and always prepared to go the extra mil

Commercially aware and target motivate

To be successful at Monica Vinader, it helps if you...

Embrace learning, teaching, and personal growth

Stay resilient, adaptable, and self-motivated in a creative environment

Ability to document your authorisation to work in the US.

Travel Requirements

Travel to our other Boutiques and Concessions may be required

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. Customer Obsessed

We put our customers at the centre of every decision and deliver thoughtful, personal experiences.

We act with respect and empathy for people, communities, and the planet.

Commercial

We make smart, data-led decisions that create long-term value for the business and our customers.

Our jewellery is for everyone and so is our community. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.