Concierge-Concierge Services Part Time Evenings

Onsite Evening Concierge Part-time (Del Webb Sweetgrass)
Salary Range $17.00 - $20.00 Hourly Position Type Part Time Category ELVONS
Role: Onsite Concierge
Community: Del Webb Sweetgrass Homeowners Association
Pay Range: $17.00 - $20.00 per hour (depending on experience)
Job Type: Part-Time
RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.
Respect: for our customers, employees, and company; Personal Relationships: we are a professional services company; Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.
Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.
Community Summary
Our vibrant 55+ community offers a perfect blend of active living, beautiful amenities, and friendly neighbors. Explore our site to discover all the ways Sweetgrass can help you live your best life!
Our community amenities are designed to support an active, social, and relaxed lifestyle, with spaces to connect with neighbors, stay active, and unwind. Whether you are enjoying time outdoors or taking advantage of our indoor facilities, there is something for everyone to enjoy. The Lakehouse office and gathering space, community pools, fitness center, dog park, sport courts, putting green, and community parks.
The Onsite Concierge serves as the first point of contact for residents, guests, and vendors, creating a welcoming and professional environment while supporting the daily operations of the community. This role focuses on exceptional customer service, effective communication, and maintaining building standards, safety, and resident satisfaction.
Front Desk and Resident Services Operations
Answer resident inquiries, telephone calls, and emails
Provide consistently prompt and friendly customer service, by phone and in person
Provide information regarding community services and amenities
Resident Welcome and Orientation
Act as a community ambassador and be the face of Sweetgrass culture and customer service
Provide a consistently warm and friendly welcome to all residents and visitors
Welcome new residents and assist with community orientation
Prepare and distribute welcome materials and information packets

Process membership updates and account changes
Facility Access Control and Security
Issue access control devices and amenity passes
Monitor facility access and report suspicious activity
Enforce facility access policies and procedures

Event Registration and Program Administration
Register residents for events, classes, and activities
Maintain registration records

Facility Rentals and Reservations
Cash Handling and Financial Administration
High school diploma or GED required
Minimum two years of customer service, administrative, hospitality, or related experience
Strong computer and communication skills
Experience with membership, reservation, or HOA software systems
Ability to sit for prolonged periods at a desk and work on a computer.
files, office supplies).
Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
Visual acuity to read printed materials, spreadsheets, and computer screens.
Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
Ability to work in a standard office environment with moderate noise levels.
17.00 to $20.00 per hour (depending on experience)
We celebrate diversity and are committed to creating an inclusive environment for all employees.