Head of Service Management

The DH Pace Company is a family‑owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. is looking to hire a Commercial Service Manager in Peachtree Corners, Georgia for our Entry Door department. We sell, service, and install every type of door you can imagine! The ideal candidate will have strong managerial and leadership skills and be skilled at scheduling, dispatching, project management, and managing labor costs.

Manage day-to-day operations of the Entry Door service department

Plan, manage, and implement schedules to meet daily customer commitments and ensure that the plan is properly executed

Review workload and manpower to meet customer commitments in a cost-effective manner

Ensure that projects are completed timely, below budget and to the satisfaction of the customer

Review monthly financial/operational reports and work with front‑line managers to develop action plans to improve

Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews

Assist with hiring, training and developing new employees

Bachelor’s degree, highly preferred and a minimum of three (3) years of experience managing personnel; Responsible for communicating with customers to ensure satisfaction levels consistently exceed expectations

Review customer survey data, respond to customer concerns

Possess an ability for technical applications and mechanical systems

Comprehensive medical, dental, and vision coverage — available your first full month

Generous paid time off plus paid holidays and floating holidays

Company‑paid life insurance, short‑term disability, and long‑term disability

Health Savings Account (HSA) and Flexible Spending Account (FSA) options

Employee discounts for you and your immediate family

Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) is required in advance of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable federal, state, or local law. The contractor will not discharge or discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Employees who have access to compensation information as part of their essential job functions may not disclose pay to those without such access unless the disclosure is in response to a formal complaint or charge, in furtherance of an investigation, proceeding, hearing, or action, or consistent with the contractor’s legal duty to furnish information.