Dispatcher - Patient Transport - Full Time

Job Summary

Coordinates and monitors Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests.

Essential Duties and Responsibilities

Provides quality customer service to customers by providing one-on-one attention to detail.

Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics.

Determines, explains and develops dispatcher logic and transporter activities. Transports patients when necessary.

Directs the activity of the transport function and transporters, ensuring timely completion of tasks. Monitors procedures related to availability and completion task, and follows up on issues related to service and operations.

Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments.

Serves as a liaison between Patient Transportation and other departments.

Assigns, collects and distributes pagers. Monitors daily sign-in/out procedures.

Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff. Ensures accurate, timely dispatch of transport requests. Ensures maximum staff productivity.

Resolves problems related to patient, visitor, staff or employee complaints. Recommends solutions for ongoing or recurring issues.

Performs other duties as assigned.

Qualifications

Prior dispatcher experience preferred.

Benefits

Full‑time and part‑time positions offered: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.

Full‑time positions also offer: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

For positions in Washington State, Maryland, or to be performed remotely, wage transparency information can be accessed here:

EEO Statement

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis until all openings are filled. Certain positions may require Florida Level 2 background screening. Details:

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