Head of Sales & Customer Service

Roto-Rooter, a national, full-service plumbing & water cleanup company is seeking an experienced service manager to lead, train, and support its growing Orlando area water restoration team. We provide outstanding pay, flexible work schedules, and top benefits.

Oversee the branch’s water restoration department and ensure it is operating profitably and safely.

Ensure monthly and annual sales quotas are achieved.

Work closely with the hiring manager to recruit and maintain water restoration teams.

Manage time, material, equipment, and technician resources for water restoration sales and service teams.

Monitor teams to ensure they are meeting performance standards.

Provide ongoing field sales and education training.

Troubleshoot and provide technical support wherever needed.

Coordinate with general manager and office management team.

Accompany teams to customer sites to observe performance.

Coach and develop sales & service team using hands-on training methods.

Be a trusted informational resource for Roto-Rooter customers.

Collect monetary payment and move on to the next service call.

Direct interaction with vulnerable populations such as children or elderly.

Extensive driving to customer in a timely and professional manner.

Entering customers’ residence providing trustworthy service while solving the problem.

3-5 years of sales management experience.

Service industry experience is strongly desired.

P&L management experience preferred but not required.

Medical insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Life Insurance

Matching 401K Retirement Savings Plan

Tuition Reimbursement

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

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