Full Time Service Dispatcher

Dispatcher

Job Category: Service Requisition Number: DISPA003058

Full-Time

Receive and prioritize incoming service requests from customers and internal teams.

Dispatch service technicians to roadside or on-site locations in a timely manner.

Monitor the status of ongoing jobs and update customers with estimated completion times.

Coordinate scheduling with technicians, shop supervisors, and fleet managers.

Maintain accurate service records in company systems, including work orders and dispatch logs.

Ensure proper documentation of labor hours, parts used, and services performed.

Communicate with drivers, fleet customers, and service managers to resolve issues quickly.

Track key performance metrics such as response time and job completion rates.

Perform administrative or support tasks as needed to assist service operations.

High school diploma or GED required.

Previous experience in dispatch, customer service, or fleet operations preferred.

Proficiency in Microsoft Office (Excel, Word, Outlook); experience with dispatch or fleet management software a plus.

Health Insurance

Dental, Vision, and Life Insurance

Paid On-the-Job Training

Career Growth Opportunities

1 Commercial Tire Dealer in the U.1 Truck Retreader in North America since 2007

#1 North America Commercial Tire Dealer since 2012

Family-owned company committed to employee success, customer service, and safety

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.