Head of Services - Support and Managed

We are looking for a talented Service Supervisor to join our team specializing
in Service for Cummins, Inc. in Albany, GA.

In this role, you will make an impact in the following ways:

* Supervise Technicians: Oversee Service Technicians and/or Service Team
Leaders, coordinate their schedules, communicate repair plans, and monitor
productivity and repair quality.
* Provide Coaching and Feedback: Offer guidance and feedback to Service
Technicians and Team Leaders, conduct performance reviews, and support their
professional growth.
* First-Level Support: Assist Service Technicians with initial support needs
and escalate technical issues when necessary.
* Manage Service Logistics: Ensure efficient use of materials, equipment, and
personnel while maintaining safety and quality standards.
* Develop and Review Quotes: Create and verify quotes for accuracy before
communicating with customers and provide updates on repair status and any
changes.
* Monitor Repair Status: Track the progress of open repairs, addressing any
issues that may delay completion within the quoted timeframe.
* Monitor Branch Goals: Set and review goals and targets for the branch,
ensuring high levels of customer satisfaction.
* Resolve Customer Concerns: Address customer issues related to warranties and
build strong relationships through regular, professional communication.

Cummins is an equal opportunity employer. Our policy is to provide equal
employment opportunities to all qualified persons without regard to race, sex,
color, disability, national origin, age, religion, union affiliation, sexual
orientation, veteran status, citizenship, gender identity, or other status
protected by law.