Customer Service Plumber

Service Plumber
Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States.

We are seeking business leaders to join our growing team and become an integral part of our company's future.

About this role
We are seeking a Service Plumber to handle a range of residential plumbing tasks. In this role, you will perform service work that includes troubleshooting, installing, and repairing plumbing systems. You will diagnose issues, execute repairs and installations, and ensure that all work meets high-quality standards and local codes. Strong problem-solving skills and the ability to communicate effectively with homeowners are essential for success in this position.

Responsibilities

Diagnosing problems and failures in plumbing systems and equipment

Determining whether repairs or replacements are needed for customers

Installing and assembling plumbing systems and equipment, including valves, pipe fittings, and pipes

Performing installation, maintenance, and repairs on water and gas systems, pipes, fittings, and components

Testing for leaks using compressed air and/or water to ensure functionality and safety

Repairing and maintaining plumbing systems by replacing washers, mending burst pipes, and clearing clogged drains

Managing the inventory of plumbing supplies in the vehicle, including checking stock, placing orders, and verifying receipts

Keeping equipment and tools operational by following manufacturer’s instructions and established procedures

Maintaining safety equipment

Additional duties as assigned.

Required Qualifications

Experience: Minimum of 2 years of hands‑on experience in plumbing installation, maintenance, and repair of residential and commercial systems.

Technical Skills: Proficiency in reading blueprints, technical drawings, and job specifications.

Expertise in installing, maintaining, and repairing water, gas, and sewage systems.

Familiarity with local and state plumbing codes and regulations.

Experience with various tools and equipment, such as pipe cutters, threaders, and soldering tools.

Problem‑Solving Skills: Ability to diagnose complex plumbing issues and recommend effective solutions.

Communication Skills: Strong verbal and written communication skills to effectively interact with customers, team members, and supervisors.

Physical Fitness: Ability to perform physically demanding tasks, including lifting heavy materials, working in confined spaces, and handling tools for extended periods.

Safety‑Oriented: In‑depth knowledge of safety protocols and a commitment to maintaining a safe work environment.

Customer Service: Proven track record of delivering excellent customer service, with a focus on professionalism and customer satisfaction.

Technology Skills: Basic knowledge of mobile apps and work management software to track tasks and report on job progress.

Leadership & Teamwork: Ability to lead apprentices, work well within a team, and coordinate with other trades on larger projects.

Availability: Willingness to work flexible hours, including weekends and emergency calls, as needed.

Driver’s License: Valid driver's license with a clean driving record and 3 years of driving experience.

Physical Requirements

Lifting 50 pounds regularly and up to 100 pounds occasionally

Climbing ladders, accessing attics, navigating tight spaces, driving, entering crawlspaces, pushing, carrying, pulling, using hand tools, and performing fine detail work.

Ability to drive.

Working in various environments, including indoor and outdoor settings, attics, crawlspaces.

Ability to stand, walk and sit; talk or hear, both in person and by telephone.

Use hands to handle or feel objects or controls; reach with hands and arms.

Regularly stoop, kneel, bend, and crouch.

The work requires regular exposure to extreme temperatures both indoors and outdoors, such as heat or cold, and adverse weather conditions such as wind, rain, ice or snow.

Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.

Benefits

Reliable, Year-Round Work

4 Day Work Week Schedules available

Generous pay incentives for your quality work

Weekly Paychecks

Paid Time Off and Paid Holidays

Comprehensive Medical, Dental and Vision Benefits

Company Matched 401k

Company provided vehicle

Employee discounts

This is a Non-Exempt position.

Southern Home Services is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. The policy applies to all employment practices within our organization.

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