Head of Client Support Services

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Employer Services Manager

REPORTS TO: Deputy Director

Deep East Texas Workforce Development Area

EMPLOYMENT TYPE: Full-Time, Exempt Employee

Perform all business service functions required to meet performance goals and assist team members with balancing workloads

Provide training and coaching to support the execution of the marketing plan and exceed employer expectations

Supervise the business services team to ensure the success of business services goals and Workforce system performance

Develop and oversee worksites and placements for work experience and on-the-job training contracts

Evaluate employer needs and devise customized plans that align qualified job seekers with business demands through training and development

Utilize job seeker resources provided through the Workforce office and program operations to meet employer needs

Coordinate daily activities and establish short- and long-term goals that ensure achievement of performance goals

Ensure local operating procedures and processes are implemented to maintain a high level of customer service

Develop and maintain effective working relationships with project team members, employers, and community partners

Oversee preparation of marketing plan reports and monitoring documents, identify areas for improvement, and communicate findings and recommendations to management and appropriate staff

Review and approve related policies and procedures to ensure consistent application of SOPs and attainment of goals

Other duties and projects as needed

Bachelor's degree from an accredited college or university, or equivalent experience

Strong understanding of local labor market trends and industry demands

Creative and innovative approach to developing community-focused solutions

Computer literate with MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems

Strong relationship-building skills with the ability to gather information and provide solutions that exceed expectations

Ability to work in a variety of settings with a culturally diverse customer base and be culturally sensitive

Ability to serve as a role model to customers and motivate them toward achieving goals

Excellent interpersonal, time management, customer service, organizational, and communication skills (oral and written)

A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient, and maintaining a high level of confidentiality

Adherence to the principles of Extreme Customer Service in all interactions with internal and external customers

Master's or MBA degree

Knowledge of the Deep East Texas region and its employers, community organizations, and workforce partners

Bilingual or multilingual

Experience with training and coaching in a performance-based environment

Career TEAM offers a competitive benefits package, including healthcare, dental, and personal/vacation time

Travel: 50% travel within the region

Founded in 1996, Career Team, LLC is a private workforce development organization.

Magazine and the British Broadcasting Network as an innovative, government funded solutions program

Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

We collect Personal Information to use or disclose as appropriate to: (1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; 5) Manage and monitor employee access to company facilities, equipment, and systems; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (13) Exercise or defend the legal rights of the Company and its employees, affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements. Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

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