Head of Programme Management

Mentor Community Services , a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Position Type: Full-time, non-exempt, hourly supervisor role.
Supervises a single program or unit within a program, typically supporting 4-8 individuals in residential settings or 10-15 individuals in periodic, vocational or day programs. Duties are split between the provision of direct support, professional or program activities and supervision.
Oversee the day-to-day operation of the program including delivery of supports, implementation of person-centered plans, health care, advocacy, customer engagement, regulatory compliance and when applicable, oversight of the physical environment.
Generally works 8 to 16 flexible hours per week in a supervisory capacity; Works regularly scheduled shifts as a direct support professional (see DSP position description).

• Documents as required; reviews individual records, billing and other program documentation routinely for accuracy and completion on a daily basis; Program Planning: Assists the Program Director in development of individual program plans; trains and monitors implementation of plans each day across all shifts.
• manages individual rights implementation.
• Management of Individuals' Assets: When assigned, assures safety of individual's funds and property; monitors spending and reconciles individual's financial accounts monthly.
• Completes or assists DSPs in documenting incident reports; Billing and Utilization: reviews data and attests to accuracy; submits accurate data to the Program Director or appropriate billing authority.

General Health Care: Monitors health of persons being served; documents; communicates with medical professionals as appropriate; reviews and monitors documentation across all shifts.

• documents visits; Medications: When applicable, accurately administers or supports self-administration of medication and documents delivery of medications and treatments; communicates medication changes and provides training across all shifts; Medical Supplies and Equipment: Purchases and maintains medical supplies and equipment in consultation with Program Director; communicates with employees and may assist with training on proper use.
• Dietary planning: Develops menus based on diets, preferences, and occasions, and with the exception of some in-home services, purchases or oversees purchasing of food and supplies in accordance with planned menus and individual choice or need; directs and monitors food service, consistent with individual plans.

Customer Service: Implements Sevita Customer Service Standards; Populates and maintains schedule to assure that all shifts are covered, and overtime is minimized.

• Training: Assists with onboarding and delivers orientation and ongoing training concerning the individuals served, program plans, policies, procedures and physical environment; Verifies training records are accessible in the home and are completed by all staff on the schedule.
• Management: May assist with or lead monthly program meetings for direct support professionals; documents monthly meeting agenda and attendance.

Financial Management:

• Purchasing: When applicable, purchases food and household supplies; purchases office supplies and minor equipment; Individuals' Served Funds Management: Secures and safeguards individuals' served funds locally; updates financial ledgers weekly and maintains itemized receipts for purchases on behalf of individuals served
• Billing and Utilization: Reviews census, attendance information or other required documentation to assure accurate billing; Census Management:
• Census Performance: Develops basic understanding of census, including how census is measured and census performance for locations; room & furniture set-up, safety requirements, etc.).

reports safety concerns immediately to supervisor or maintenance personnel; trains staff in safe vehicle operation and safely transporting individuals; Living Environment: When applicable, schedules and monitors daily and seasonal housekeeping; Maintains neat, clean and safe environment for individuals served.
# monitors environmental safety; monitors water temperature, refrigerator and freezer temperature, and safety alarms and extinguishers on a monthly basis; Equipment: Monitors wheelchairs, lifts and other safety equipment; sees that repairs are made promptly and correctly in the event of faulty equipment.

Performs other duties and activities as required, including backfilling roles under your supervision.
Manages assigned personnel. Completes performance evaluations, orientation, and training. High School diploma or equivalent
One-year related work experience
Must be 18 years or older.
Working knowledge of computers
Certificates, Licenses, and Registrations:
Current driver's license, car registration and auto insurance if driving on the behalf of the Company or providing transportation to individuals receiving services.
Other licensure(s) or certification(s) where required by regulatory authority.
Provides and oversees services or supports in residential, vocational, or in-home settings.
The Program Supervisor works at the program location and is generally expected to visit each shift and all employees at least one time per month, including supervising periodic or hourly services.
Sevita is a leading provider of home and community-based specialized health care. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.
And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.