Installation, Maintenance and Repair Tech

Under general supervision, Maintenance Tech III repairs and maintains the fiber and coaxial transport and distribution cable services including residential and business video, data, telephone, and security. As needed supports repair and maintenance of headend electronics and critical infrastructure equipment. Performs troubleshooting from the headend to the customer's electronic devices. Supports and mentors lower-level technicians and fulfills service and installation as needed to exceed customer needs

Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices

Maintains a unity gain network

Fulfills FCC-required network tests

Performs all duties of Maintenance Tech I and II as necessary

Troubleshoots and repairs the distribution network from headend to customer's electronic devices

Maintains network integrity through preventive maintenance

Build, Troubleshoot, and repair all aspects of the FTTH & RFOG Networks

Resolves issues at installation and on scheduled service call from customer's electronic devices to tap

Partner with various other groups including Design, construction, ISP, NOC/ROC to resolve escalated issues and identify areas of improvement.

Coordinate and oversee training initiatives for new and existing team members, ensuring continuous skill development and knowledge sharing.

Coach and develop team members to enhance technical proficiency, customer service skills, and troubleshooting expertise.

Assist in the creation and implementation of training materials and best practices to ensure team efficiency and operational consistency.

Conduct regular performance assessments and provide constructive feedback to team members to foster professional growth and team cohesion.

High school diploma or equivalent

Ability to meet all Department of Transportation (DOT) driver qualification standards, including a valid medical certificate.

Ability to obtain current DOT (Department of Transportation) medical card and valid CDL (Commercial Driver's License) where applicable; Ability to comprehend and operate appropriate testing equipment (e.g., BDS & BTS certification preferred

Fiber repair and troubleshooting experience

Able to utilize soft tools associated with FTTH Network, including AGORA, Netwin, Net-Q

An "Activity Analysis" of the physical demands required to perform this job's essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment.