Head of Operations & Business Management

We are a Cash Logistics company looking for enthusiastic, responsible, and reliable individuals to join our team. Empyreal Logistics' mission is to provide and deliver a broader and deeper level of support to our customers by tailoring our logistics and cash handling services to meet the unique needs of our customers. We are building a culture of dependable, flexible, and trustworthy employees that are committed to service and excellence.
The Operations Manager will report to the Branch Manager.
The Operations Manager oversees the daily operations of the cash room, vault balances, driver responsibilities, and logistics. The Operations Manager is responsible for the overall customer service, policies, procedures, and safety protocols. Responsible for developing, implementing, and administering policies and procedures, with overall supervision of operational activities as directed by Empyreal's leadership.
establishes respect for everyone, fosters an environment that provides an opportunity for staff to grow and excel; and works in partnership within and across workgroups; provides both peer and staff level coaching and mentoring
Maintain and provide best-in-class customer service
Ensures the operational activities of the work unit meet department standards
Establishes goals for the unit in accordance with and in support of Empyreal's objectives
Update branch employee phone list in TEAMS branch-specific folder
Determines and establishes work priorities and schedules to ensure completion of production jobs to meet timeliness identified in service level agreements while minimizing overtime, employee relations, and other operating expenses
Monitors unit's performance to ensure that customer service level commitments are achieved. Tracks and reports performance to management
Responsible for the management of all employees in the team including scheduling, performance management, training, and development. Goal is to retain and motivate the team to achieve management business objectives and maintain an engaged team
May complete work of subordinates, including but not limited to, verifying/distributing/assigning armored car deposit bags, assist processing tellers and transport services
Communicates well in verbal and written correspondence, works with other shift/cost center supervisors, internal and external customers, technical support staff, and service representatives to ensure uninterrupted workflow and resolve discrepancies
Audits Cirreon routes for billing adjustments bi-monthly 1st-15th and 16th-End of month
Evaluates operations for process efficiency improvements and makes recommendations to management.
Adheres to the Empyreal Credit Card Policy.
Ensures to stay within the hotel cost allowance of $80-$180, per night. Bachelor's degree from an accredited institution or equivalent work experience
Minimum three (3) years of bank employment in a related position of progressive responsibility or equivalent work experience.
Demonstrated experience leading a work unit, project team, or staff.
Demonstrated proficiency with personal computers and Microsoft applications (Outlook, Word, Excel, and PowerPoint) or similar software.
Knowledge of or ability to use Bank software and systems.
Ability to independently operate required equipment after initial training period.
Demonstrated verbal, writing, and active listening skills
Must project a calm, positive and professional persona
Demonstrated skills in planning, leading, directing, coaching, counseling, conflict management, team building, and problem-solving
Must be able to work flexible hours, including weekends and shift work
Ability to use a PC with keyboard and bar scanner, cash processor, coin sorter/coin counter, calculator, copier, scanner, Fax, telephone, printer, and other items as needed.
Works in partnership within and across workgroups.
Represents Empyreal as a transportation and customer service professional.