Day Shift Service Crew Member-

Join Blake's Lotaburger

Would you like to become part of a proud, family-owned brand with more than 70 years of history providing New Mexico's favorite quick service meals? Join Blake's Lotaburger, famous for the original Green Chile Cheeseburger. At Blake's Lotaburger, our Crew Members are the heart of everything we do, from creating wonderful customer moments to serving delicious food. This is a great opportunity to develop your leadership skills, advance your career, and share the rich flavors of our authentic New Mexico cuisine.

The Crew Member's role is to deliver a KIND and exceptional customer experience for all guests of Blake's Lotaburger restaurants through TEAM work. All crew members are expected to adopt an attitude that is PASSION ate about our food and fanatical about our PROCESS. Crew members will be assigned to one of six position assignments during each shift and are expected to quickly learn and be proficient in all of them, including: Cashier/Counter Service & Drive-Thru Window, Assembly Table, Fry Station, Grill Station, Prep Station and Housekeeping. All crew members report to the General Manager.

All Crew Members:

Know and embody the Mission, Vision and Core Values of Blake's Lotaburger KIND, TEAM, PASSION, PROCESS

Provide an outstanding customer experience for every Blake's Lotaburger guest

Address all housekeeping duties throughout the restaurant

Other duties/projects as assigned

Cashier/Counter Help & Drive Thru Window:

Enjoy greeting people while possessing a high energy level and an outgoing personality

Conversational in English with the ability to effectively communicate with Blake's Lotaburger customers with a clear customer service focus

Operate cash register (POS System), accurately handle cash to make correct change and correctly process credit card transactions

Regularly visit our customers in the dining room with the blue "check back" tray

Assembly Table:

Possess a high energy level with attention to detail

Ensure the assembly table is always stocked with product and ice

Work safely with knives and other sharp objects, always using proper personal protective equipment (PPE) and using kitchen equipment in a proper manner

Quickly assemble orders as per the customer's preferences and in accordance with established process and procedures

Work as a team with the Grill Cook and Cashier/Counter Service to ensure accurate order execution

Fry Station:

Operate the fryer in a safe manner in accordance with Blake's Lotaburger service and safety standards

Prepare orders in accordance with established process and procedures

Responsible for product rotation and cleanliness of the reach-in freezer

Coordinate with Cashier/Counter Service and other Crew Members to complete orders quickly and accurately

Grill Station:

Lead the kitchen by always being passionate about the food and fanatical about the process

Ability to multi-task within this skilled position with attention to detail

Handle multiple orders on the grill while adhering to Blake's Lotaburger cooking processes, techniques, and recipes

Understand the health codes and procedures applicable to our business and ensure food safety

Prep Station:

Oversee daily preparation of fresh produce as well as the initial morning set-up of the assembly table

Ability to work with knives and other sharp objects safely, always using proper personal protective equipment (PPE), and using kitchen equipment in a proper manner

Responsible for stocking and the proper rotation of the meat chest(s) and the walk-in cooler

Wash dishes and utensils

Housekeeping:

All crew members are responsible for ongoing housekeeping duties throughout the restaurant

Ensuring all areas of the restaurant are kept clean and safe including the removal of trash, cleaning of tables, windows, parking areas, bathrooms, lobby and kitchen floors, wiping of drips/spills, and putting items away in their proper place

Qualifications/Requirements (Education/Training/Experience/Abilities):

Must exemplify Blake's Core Values: KIND, TEAM, PASSION, PROCESS

Must be professional and have a positive attitude with customer service skills

Must be at least 16 years.

Ideal candidates have experience working in a quick service restaurant setting, but experience is not required

Ability to work a flexible schedule up to 28 hours (PT) or 40 hours (FT) per week

Appearance must be professional, neat, clean and well-groomed. Mustaches are allowed if mustaches are trimmed at lip level

Visible tattoos must be work appropriate (face and neck tattoos are prohibited) and facial piercings may not be worn at work, but clear "spacers" or "piercing retainers" are allowed

Must be able to quickly learn and understand health codes and procedures for handling raw meat and eggs

Must possess experience in, or possess the ability to quickly learn, a Point-of-Sale system

Must possess strong teamwork and communication skills

Ability to read/write/speak in English (Fluency is not required)

Bilingual in Spanish/English is a plus

Ability to read, understand, apply, and adhere to Blake's Lotaburger's General Policies & Procedures

Must be able to pass a pre-employment background check

Must be able to become Food Handler Certified within 30 days of employment

Essential Physical/Emotional Requirements:

Lifting up to 25 lbs. unassisted and 50 lbs. assisted

Standing and walking for prolonged periods of time including bending, stooping, climbing, and reaching

Working in a hot, and at times, cold (walk-ins/freezers) environment

Safely working with knives and other sharp objects, wearing any necessary PPE when needed

Working well with others in a team environment, often sharing tasks or collaborating on solutions

Working scheduled hours while physically present in the restaurant

Ability to see and hear

Multitasking and working under stressful conditions while dealing with customers and other employees.

Handling difficult and/or sensitive situations with customers or other employees using tactful, appropriate, and effective communication

Blake's Lotaburger is an equal employment opportunity employer. It provides equal opportunity in all employment actions and prohibits harassment, discrimination, retaliation, or intimidation based on any status protected by applicable local, state, or federal law, including race, color, ethnicity, religion, sex (including pregnancy, gender identity, and transgender status), sexual orientation, national origin, ancestry, age (40 and over), disability (including physical and mental), genetic information, veteran status, marital and familial status, or any other characteristic protected by law.

This policy covers all employment actions and workplace conduct, and Blake's Lotaburger will provide reasonable accommodations for qualified applicants or employees with disabilities or sincerely held religious beliefs, unless doing so would impose an undue hardship. All complaints will be investigated promptly and confidentially to the extent possible, and retaliation against individuals who raise concerns, participate in an investigation, or exercise rights under this policy is strictly prohibited.

Blake's Lotaburger