Head of Programme Management

Survival House, Hagerstown, Maryland

Facility Type: New 3.1 Substance Abuse Treatment Center

We are opening a brand-new ASAM 3.1 Clinically Managed Residential Substance Use Treatment Facility, and we are seeking an experienced Program Director to build, launch, and lead the program from the ground up.

This role is responsible for setting up the entire facility for successful opening, including:

Developing all policies and procedures

Preparing for state licensing inspections

Hiring and training staff

Establishing clinical and case management structure

Leading the program once residents arrive

This is a hands-on leadership role for someone who understands residential SUD treatment and is confident in building a program from scratch.

Program Development & Facility Launch

Create and implement all required policies, procedures, manuals, and operational systems for a new 3.1 program

Prepare the facility for state licensing and regulatory inspections

Build the program structure, including daily schedules, house rules, documentation workflows, staffing patterns, and emergency plans

Establish relationships with referral sources, MAT clinics, courts, and community partners

Leadership & Staff Management

Recruit, hire, and onboard staff such as support staff, CPRS, case managers, and house managers

Train all employees on policies, documentation expectations, crisis response, safety, and client engagement

Provide ongoing supervision, coaching, scheduling, and performance management

Compliance & Quality Assurance

Prepare the program for state audits and continuous quality improvement (CQI)

Ensure clients receive high-quality recovery support, case management, and structured residential services

Support crisis management, conflict resolution, and resident concerns

Ensure the program maintains a safe, structured, and therapeutic living environment

Operations & Administrative Oversight

Oversee daily facility operations, staffing coverage, and house procedures

Maintain compliance logs (fire drills, safety checks, UAs, transportation records, etc.)

Assist with budget planning, supply ordering, and resource allocation

Manage bed availability, intake flow, and communication with referral partners

Bachelor’s degree in Behavioral Health, Human Services, Social Work, Psychology, or related field (Master’s preferred)

Proven experience in developing or managing a treatment or recovery program

Ability to lead teams, manage crises, and create structure in a new environment

Familiarity with Medicaid billing and documentation standards

Full-time, on-site leadership role

Must be available for emergency calls and occasional off-hours needs

Performance Bonus awarded upon successful program startup and opening

Application Process

Please submit your resume and a cover letter to the email below, highlighting your relevant experience and your vision for building a strong, effective, and client-centered treatment program from the ground up.

We look forward to the opportunity to meet with you, learn more about your vision and goals, and welcoming a dedicated Program Director who will help shape the future of our Survival House family.

Survival House is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive, supportive, and empowering workplace for all employees.**

\nCompany Description Survival House is a newly licensed ASAM Level 3.1 residential substance use treatment facility dedicated to helping adults build a strong foundation for lasting recovery. We provide a safe, structured, and supportive environment focused on individualized treatment, accountability, life skills, and successful community reintegration.

As a new facility, we are looking for passionate team members who want to grow with us. This is a unique opportunity to help shape our program, contribute ideas, and play an important role in building the supportive and effective treatment environment Survival House will become.

The counselor will provide individual and group counseling, develop treatment plans, document client progress, coordinate care, and support residents as they work toward their recovery goals. Survival House is a newly licensed ASAM Level 3.1 residential substance use treatment facility dedicated to helping adults build a strong foundation for lasting recovery. We provide a safe, structured, and supportive environment focused on individualized treatment, accountability, life skills, and successful community reintegration.\n\nAs a new facility, we are looking for passionate team members who want to grow with us. This is a unique opportunity to help shape our program, contribute ideas, and play an important role in building the supportive and effective treatment environment Survival House will become.\The counselor will provide individual and group counseling, develop treatment plans, document client progress, coordinate care, and support residents as they work toward their recovery goals.