Head of Programme Management

Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something.

Fooda pioneered the concept of rotating popup restaurants inside offices. Powered by technology and a network of 1500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.

The Program Manager owns an SM2 (Amazon) regional territory end-to-end as we launch and hold sites together across the country. This first hire is Chicago-based and serves as the senior regional lead on the program team — effectively the program’s number two in the field. Reporting to the VP Program Operations, you will run client escalations, partner and restaurant onboarding, launch support, and remote site auditing.

The role is built for remote management. Whether each Program Manager lives near their cluster for year-one troubleshooting is still an open question, so comfort operating remotely — and traveling to sites only when genuinely warranted, rather than by default — is essential. You won’t just manage accounts; you’ll help build the systems that let the program scale.

Manage client escalations and keep launches on schedule

Onboard restaurant and operating partners and manage partner issues

Build and run remote site-audit systems (the priority year-one build)

Coordinate field-troubleshooting resources without defaulting to flying in

Serve as a senior regional lead on the SM2 program team, supporting the Program Lead and helping mentor future Program Manager hires (East / West / Central)

Monitor account-level financial health across your territory, including receivables and payables, and resolve issues promptly

You have 4–6 years of experience in multi-site operations, account management, or regional operations, ideally in a service, hospitality, or tech-enabled environment

You have strong remote-management discipline and are comfortable owning a regional/national territory and building process from scratch

You’re highly data-driven, capable of pulling insights from usage reports, KPIs, and dashboards to inform decisions

You’re organized and detail-oriented, managing multiple locations, priorities, and timelines at once

You have experience hiring, training, and managing staff, with a supportive, accountability-driven leadership style

You’re willing to travel to sites when genuinely warranted, not by default

You’re comfortable in Excel and internal tools, and you use data to solve problems and drive improvements

Competitive market salary and stock options, based on experience

• Comprehensive health, dental and vision plans
• 401k retirement plan with company match
• Flexible spending accounts
• and free food and beverages in the office
• A fulfilling, challenging adventure of a work experience

Must be authorized to work in the United States on a full-time basis. The salary is dependent on a number of factors including but not limited to: work experience, training, location and skills.