Head of Risk Management & Audit

JOB SUMMARY

The Director of Risk Management leads the development, implementation, and oversight of risk management strategies for a diversified portfolio of multi-family real estate assets. This role is responsible for identifying, assessing, mitigating, and monitoring risks that could impact property operations, financial performance, tenant safety, and regulatory compliance. Manages communication with insurance companies regarding pending claims, ensures all renewals are up-to-date, coordinates property inspections and analyzes lawsuits. Provides training to all team members (onsite, regionals and regional vice presidents) on the company's risk management policies and procedures.

REPORTS TO: President of Operations

SUPERVISES: Risk Manager

Risk Management Strategy

• Develop and implement a comprehensive risk management framework aligned with company goals and regulatory requirements.
• Identify operational, legal, financial, environmental, and reputational risks across the real estate portfolio.
• Lead regular risk assessments and gap analyses across asset types and business units.
• Develop, streamline, and implement corporate risk management policies, processes, and procedures.

Property & Tenant Risk Oversight

• Analyze and mitigate risks related to tenant operations, leasing, site security, property conditions, and third-party vendors.
• Oversee claims management process for property damage, liability, and tenant incidents.
• Support property and asset managers in managing site-specific risks and emergency protocols.
• Schedule site inspections with adjusters and insurance providers and ensure onsite and corporate teams have the right documentation required for inspection.
• Responsible for documentation and endorsement of Lender's Requirements and Insurance Requirements for Acquisitions and Property Management operations.
• Assist with onsite training and property inspections, due diligence, vendor paperwork, and audits.

EXPERIENCE

• The ideal candidate brings deep knowledge of real estate risk exposures, insurance program management, and enterprise risk frameworks, along with strong cross-functional leadership and analytical skills.
• 10+ years of progressive experience in risk management, insurance, or compliance.
• A minimum of 5 years' experience in a leadership role within real estate or property management.
• Strong knowledge of insurance markets, real estate and employment law, tenant risk, and property operations.

REQUIRED EDUCATION AND TRAINING

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of risk, insurance, and liability principles and concepts.
• Knowledge of applicable regulatory and legal obligations, rules and regulations, industry standards, and practices
• Excellent interpersonal and relationship-management skills to establish, cultivate, and maintain productive relationships with brokers, institutional and equity partners, owners, lenders, and the variety of potential clients with whom the company does business.
• Strong organizational, time-management, and project management skills to effectively track, report, and manage multiple projects and priorities where meeting deadlines is critical.
• Demonstrated ability in written and oral communication skills to read, write, and communicate with impact and persuasively.
• Ability to gather and analyze market information to identify trends, anticipate the impact on the portfolio, individual properties, and new business development strategies, and formulate appropriate action plans.
• Working knowledge of the multifamily housing industry, preferably in third-party management, with solid understanding of market factors and their relative impact on property operations.
• General understanding of the real estate industry, in particular multi-family housing, and third-party management, to relate financial and operating analyses to practical business solutions and process improvements.
• Must be proficient in Word and Excel.
• Excellent analytical and critical thinking skills.
• Strong negotiation skills with insurers and legal counsel.
• Familiarity with property management software (e.g., Resman, Origami, and other industry software)
• Exceptional leadership abilities.

EDUCATION

• Master's degree (MBA, or MS Risk Management) preferred.
• A Juris Doctorate (JD) is preferred; however, passing the bar is not required.

CERTIFICATIONS

• Chartered Property and Casualty Underwriter (CPCU) issued by the American Institute for CPCU/Insurance Institute of America; or Associate in Risk Management (ARM) issued by the American Institute for CPCU/Insurance Institute of America; or Certified Risk Manager (CRM) issued by the National Alliance for Insurance Education and Research; RIMS Fellow (RF) issued by the Global Risk Management Institute; or Certified Risk Manager Professional (CRMP); or any other designation, certification, or license determined by a state insurance commissioner or other state insurance regulatory official or entity to demonstrate minimum competency in risk management is required.