Head of Service Management

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Service Manager
Full Time Management Bluefield, WV, US

13 days ago Requisition ID: 1826

Salary Range: $55,000.00 To $60,000.00 Annually

Meade Tractor is always looking for dedicated employees who are ready tomake a career of going above and beyond for our customers. We have a fantastic team and we’re ready to add more employeeswho match our culture and passion. Since 2010, Meade Tractorhas been providing outstanding products and service to the hard-working landowners, landscapers, farmers, and homeowners. As we grow, we’ll need people ready to grow with us. Start your new journey today.

We offer an excellent benefit package for you and your family.

Meade Tractor of Bluefield is now accepting applications for Service Manager

Purpose:
Oversees service operations within the dealership to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Responsibilities:

Ensures a clean and safe work environment for all employees

Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge

Assists with the development and training of service personnel and may complete performance reviews of service staff

Communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction

Monitors service sales on a monthly basis to ensure achievement of budgeted sales and profit goals

Participates in the development and execution of the Corporate Service Marketing Plan

Coordinates customer clinics, field days and related promotional events

Reviews work orders for completeness and accuracy prior to customer billing

Ensures all departmental tools, equipment, and vehicles are in good working order

Manages recruiting, staffing and employee development activities for employees reporting to this position

May assist the Corporate Service Manager in developing processes and procedures and to develop and follow an annual Service Department budget

Experience, Education, Skills and Knowledge:

3+ years’ experience in Service Department operations

Ability to use standard desktop load applications such as Microsoft Office and internet functions

Ability to write and speak effectively to individuals and groups

Familiar with John Deere and competitive products

Ability to analyze and interpret internal reports

Ability to work extended hours and weekends

Excellent customer service skills

High School Diploma or equivalent experience

Equal Opportunity Employer

Meade Tractor is always looking for dedicated employees who are ready tomake a career of going above and beyond for our customers. We have a fantastic team and we’re ready to add more employeeswho match our culture and passion. Since 2010, Meade Tractorhas been providing outstanding products and service to the hard-working landowners, landscapers, farmers, and homeowners. As we grow, we’ll need people ready to grow with us. Start your new journey today.

We offer an excellent benefit package for you and your family.

Meade Tractor of Bluefield is now accepting applications for Service Manager

Purpose:
Oversees service operations within the dealership to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Responsibilities:

Ensures a clean and safe work environment for all employees

Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge

Assists with the development and training of service personnel and may complete performance reviews of service staff

Communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction

Monitors service sales on a monthly basis to ensure achievement of budgeted sales and profit goals

Participates in the development and execution of the Corporate Service Marketing Plan

Coordinates customer clinics, field days and related promotional events

Reviews work orders for completeness and accuracy prior to customer billing

Ensures all departmental tools, equipment, and vehicles are in good working order

Manages recruiting, staffing and employee development activities for employees reporting to this position

May assist the Corporate Service Manager in developing processes and procedures and to develop and follow an annual Service Department budget

Experience, Education, Skills and Knowledge:

3+ years’ experience in Service Department operations

Ability to use standard desktop load applications such as Microsoft Office and internet functions

Ability to write and speak effectively to individuals and groups

Familiar with John Deere and competitive products

Ability to analyze and interpret internal reports

Ability to work extended hours and weekends

Excellent customer service skills

High School Diploma or equivalent experience

Equal Opportunity Employer

Monday - Friday 8am to 5pm | Saturday 8am - 12pm

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