Head of HR Business Operations

GFT is seeking a Human Resources Operations Manager to join our Human Resources Team. This role follows a hybrid work model, requiring regular attendance in one of our Pennsylvania or Maryland offices.

The GFT Strategic Services team, which includes Human Resources, Legal, Accounting & Finance, Office Operations, IT Services and Marketing & Communications, are essential for managing and supporting the company\'s global operations. Strategic Services is part of a broader strategy to transform the business and improve efficiency. The support of this team of professionals is the backbone of our ability to deliver infrastructure consulting and design services.

The Manager of HR Operations is GFT’s day-to-day owner of HR service delivery. You will design and run scalable, data-driven processes that are simple for employees and managers and reliable for the business. You’ll modernize core processes (onboarding, offboarding, employee records and documentation, monitor job changes, transfers and promotions) and drive compliance, analytics, and continuous improvement across a multi-state footprint.

Support the build and lead a Tier 0/1/2 HR service model: knowledge base/self-service, case/ticketing, standardized SOPs, and measurable SLAs.

Own intake and resolution for employee data changes, onboarding/offboarding, exit interview and onboarding feedback, compliance driven reporting and document management.

Director of HR Operations and HRBP set the data governance agenda (definitions, controls, audits); work with the HR Business Analyst to deliver executive/manager dashboards and operational reporting.

Management of HR ticketing system, including recommending enhancements, managing ticket status, resolution times, etc.

Ensure federal/state compliance (EEO, FLSA, FMLA, ADA, pay transparency; Drive continuous improvement to simplify forms/steps and reduce cycle time and rework.

Lead change, comms, and manager enablement for MSS and HR process shifts

Partner closely with HRBPs, TA, L&D, Total Rewards, IT, Finance, and Legal; support M&A integrations as needed

Bachelor’s degree in Human Resources, Business or related field

5+ years progressive HR operations experience

Hands-on experience with Workday (or similar HCM).

Experience with HRIS implementations and ongoing releases, including security, business processes, and integrations

Detail-oriented with a high commitment to accuracy and regulatory compliance.

Strong problem-solving skills and ability to manage sensitive employee matters confidentially.

Proficiency with MS Office Suite

Experience managing a small HR team

Proven shared service experience, such as buildouts: case management, knowledge base, SLAs, SOPs, QA preferred

Strong data and process skills (dashboards/KPIs, root cause analysis, controls)

Hybrid (in-person and remote) work environment.

Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance.

Tax-deferred 401(k) savings plan.

Tuition reimbursement for continued education.

Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations

At GFT, a privately held AEC firm, we innovate where transportation, water, power, and buildings converge. Our clients choose us for our expertise and prefer us for our nimble approach, creativity, and personal touch. Backed by over a century’s experience, together we’re building a lasting legacy for future generations: stronger communities, a healthier planet, and better lives.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans’ status or other characteristics protected by law.

Core Business Hours: 8:00 AM - 5:00 PM

Employment Status: Full-Time

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