Front Desk Receptionist, Evenings & Weekends

Receptionist

The Receptionist at CHCCAA plays a crucial role in advancing our mission to expand opportunities and build self-sufficiency for our community members. This position is the first point of contact for clients who visit the CAA office seeking assistance through CAA's Community Services Programs. The Receptionist is responsible for providing exceptional customer service, managing front desk operations, and ensuring smooth communication within the Community Services Department. The ideal candidate will use their skills to embody our values and contribute to our vision of a thriving, self-sufficient community.

Issue visitor badges and register visitors as required.

Answer and direct phone calls, providing information about the programs and services offered through CAA's Community Services department and connecting clients to the requested party.

Provide support to community services staff by assisting clients with completing applications, scheduling appointments for staff intake and gathering necessary documentation for client processing.

Place outgoing calls to conduct client service surveys.

Coordinate with program staff to ensure smooth operations.

Maintain reception area in a clean and tidy manner to ensure it is presentable for the public.

Perform general administrative duties such as filing, data entry, and mail distribution.

Handle confidential information with discretion and in compliance with privacy regulations.

High school diploma or equivalent; additional education or training in office administration is a plus

Previous experience in a receptionist or customer service role preferred

Experience working in a social services environment and familiarity with energy assistance programs is a plus

Bilingual skills (e.g., English/Spanish) preferred but not required

Strong computer skills with proficiency in Microsoft Office Applications (Word, Excel, Outlook).

Passion for service to the community

Customer service skills - willingness and ability to provide high-quality support, assistance and solutions wherever needed

Monday through Friday*

Onsite work is in a typical office environment

May occasionally be required to work in different locations or evenings and weekends to support delivery of program services.

Use hands to manipulate, handle feel, and control items or equipment

See and be able to read, write, and interpret written documents

The Cincinnati-Hamilton County Community Action Agency is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Cincinnati-Hamilton County Community Action Agency