Cloud Engineering (Remote Working)

Overview Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. At Availity, we are reshaping the future of healthcare. With headquarters in Jacksonville, FL, an office in Bangalore, India, and a remote workforce across the United States, we are a global team united by a powerful mission. We aim to return focus to patient care and, as the leading healthcare engagement platform, we connect millions of providers and health plans and process billions of transactions annually. Role Availity is seeking a Cloud Engineer III to join the API Gateway team, supporting and evolving the production Tyk Gateway platform. This role is hands-on and senior-level, focused on platform engineering, cloud infrastructure, and day-to-day operational excellence. This is not an entry-level role nor a pure application engineering position. It is a platform-facing engineering role for someone comfortable working in production systems, debugging complex gateway issues, and translating architectural intent into reliable, repeatable implementations.

Location: Remote, US

Role qualifications Bachelor’s degree in Computer Science, Information Technology, or related field.

5+ years' experience as a Cloud Engineer or Platform Engineer supporting production systems.

Hands-on experience working with API gateways or reverse-proxy technologies (Tyk, DataPower, Kong, Apigee, NGINX, AWS API Gateway, or similar).

Strong working knowledge of AWS fundamentals, including networking, load balancing, IAM, and observability tools.

Proven ability to debug complex technical issues, follow incidents through to resolution, and contribute meaningfully to root cause analysis.

Experience writing clear technical documentation, runbooks, or operational guides.

Comfort working across team boundaries and supporting shared platforms used by many downstream consumers.

Prior work on platform, middleware, or shared infrastructure teams.

What you will be doing Implement, operate, and improve the Tyk API Gateway platform in support of Availity\'s production workloads.

Contribute to the stability and reliability of the gateway by identifying recurring issues, participating in root cause analysis, and delivering durable fixes through code and configuration.

Author, maintain, and review infrastructure-as-code (Terraform) for gateway components, environments, and supporting AWS resources.

Support gateway configuration and policy development, including routing rules, authentication/authorization integration, rate limiting, and traffic governance.

Partner with architects and senior engineers to translate gateway architecture and standards into practical, deployable implementations.

Produce and maintain technical documentation and runbooks covering gateway configuration, operational procedures, and common failure modes.

Participate in a shared on-call rotation, serving as a responder and escalation partner for gateway-related incidents.

Collaborate closely with Cloud Tenant Engineering, Network, Security, and Product teams to support gateway integrations with identity, observability, networking, and downstream services.

Assist with platform evolution efforts, including evaluating configuration changes, new gateway capabilities, or adjacent AWS-native services under guidance from senior architects.

Availity culture and benefits Availity is a certified "Great Place to Work", a "Best Workplaces for Technology Companies", a "Best Workplaces for Women" and a "Best Workplaces for Millennials".

We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. "AvaiLadies", "Beyond Black", "HOLA", "Availity Pride", "VetAvaility" a Young Professionals Group and "She Can Code IT" a group for women in tech are some of the groups you can get involved in.

Availity is a culture of continuous learning with many resources and experts in our tech stack and industry to help you grow.

We offer a competitive salary, bonus structure, generous HSA contribution, healthcare, vision, dental benefits and a 401k match program from day one.

We offer unlimited PTO for salaried associates plus 9 paid holidays. Hourly associates start at 19 days of PTO with holidays.

Wellness reimbursement up to $250/year for gym memberships or related activities.

Education reimbursement and Paid Parental Leave for both moms and dads.

Availity supports community involvement through partnerships and employee volunteering.

Recruiter video interview; Manager video interview; Panel video interview; Senior Leadership video interview.

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religion, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. For notices, see Family & Medical Leave Act, Equal Employment Law Poster, Pay Transparency, and related notices.

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