Installation, Maintenance and Repair Tech

Publicis Re:Sources is the backbone of Publicis Groupe, the world's largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 6,200+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients. In addition to providing essential, everyday services to our agencies, Publicis Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. The company is a premier shared services company serving the financial, technological and administrative needs of U.based business units of the world's largest Communications company. With 2023 net revenues of over 16 billion Euros, the parent company specializes in Advertising, Digital, Media buying and consultancy. 1)People first, driving success together.
The Senior Maintenance Supervisor oversees day-to-day maintenance activities, workplace reconfigurations, internal moves, repairs, and vendor-supported facilities projects. This position provides hands-on leadership to maintenance staff, coordinates contractors, and works closely with Facilities leadership and Building Management to maintain a safe, functional, and well-maintained workplace.

Maintenance & Repairs: Supervise daily maintenance activities and perform minor repairs, including basic carpentry, furniture repairs, fixture replacement, and general building maintenance. Troubleshoot basic mechanical issues and coordinate specialized repairs when needed.

• Workstation & Office Reconfigurations: Assist with desk and workstation reconfigurations, furniture installation and relocation, and related building modifications, including coordination of electrical, mechanical, and cabling requirements.
• Moves & Relocations: Manage small internal moves with an assigned team and supervise outside vendors for larger moves, relocations, installations, and workplace projects.
• Work Orders: Manage, prioritize, assign, and monitor ServiceNow work orders. Ensure requests are properly documented, completed, and closed within established service expectations.
• Team & Vendor Supervision: Provide daily direction to maintenance staff and supervise contractors and vendors to ensure work is completed safely, efficiently, and according to scope and quality expectations.
• Preventive Maintenance: Assist with routine inspections and preventive maintenance programs and identify potential building issues before they become larger problems.
• Project Support: Support small construction, renovation, furniture, and facilities improvement projects, including scheduling, vendor coordination, site access, and on-site supervision.
• Plans & Building Systems: Read and interpret floor plans, equipment layouts, and related documentation. Apply working knowledge of mechanical systems and general building infrastructure.
• Safety & Compliance: Ensure maintenance and project activities are performed in accordance with company, building, and applicable safety requirements.
• Customer Service: Provide professional and responsive support to employees and internal customers and communicate effectively regarding maintenance requests and workplace projects.
• Documentation & Technology: Maintain accurate records of work performed and demonstrate proficiency with ServiceNow and Microsoft Office Suite, including Outlook.

High school diploma or equivalent.

• 5+ years of experience in facilities maintenance, building operations, workplace services, or a related field.
• Previous experience supervising maintenance staff, contractors, or vendors.
• Hands-on experience with general building maintenance and minor repairs.
• Strong mechanical aptitude and working knowledge of electrical, plumbing, and general building systems.
• Ability to read and interpret floor plans, and equipment layouts.
• Experience with ServiceNow or a similar work order/CMMS system.
• Strong organizational, communication, problem-solving, and customer-service skills.
• Ability to safely lift, move, and handle furniture, equipment, tools, and materials as required.

Technical or vocational training in maintenance, HVAC, electrical, plumbing, carpentry, or a related trade.

• Relevant trade or facilities certification.
• Experience in a corporate office or large commercial building environment.
• Experience managing office moves, workstation reconfigurations, and facilities projects.
• Familiarity with Building Management Systems (BMS), preventive maintenance programs, and applicable safety requirements.
• Experience coordinating multiple vendors and projects simultaneously.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
Publicis Groupe offers a comprehensive benefits package including medical, dental, vision, retirement(401(K)), wellness and other employee programs. This document does not create an employment contract, implied or otherwise, other than an "at-will" relations.