SHIFT LEADER nights and weekends

Job Description & Responsibilities
The Team Lead plays a crucial role in the operations of a Gregory's location. This individual is responsible for ensuring our standards of quality, service, and cleanliness are upheld every hour of every day. The Team Lead will be the leader in charge when a Store Leader or Multi-Unit Leader is not present. The Team Lead will work a flexible schedule in conjunction with the other leaders to fully cover the needs of the business during all operating hours.

This role will oversee and manage the following:

People Development
Ensure teams are upholding our high standards, leading by example and educating each member of the team
Identify and work with high potential baristas that can be developed into our next great leaders

Operational Standards
Ensure all existing and new operational standards are being executed as prescribed
Assist with training teams on new menu and operational roll outs and ensure proper follow ups are held
Ensure all stores are upholding Department of Health standards and are always well prepared to handle an inspection at any time
Ensure quality standards are met by checking for taste, FIFO rotation, and visual appeal
Ensure stores are kept immaculately clean, organized, and well merchandised at all times

Service Standards
Work side by side with teams to lead by example in 5-star service
Coach teams to have a guest-first mentality at all times regardless of side-duty tasks that need to be completed
Proactively manage customer concerns/issues and coach teams on how to do the same
Become the "Mayor" of your store group and know a significant amount of customers on a first name basis that come into your store
Collect customer business cards/email addresses to build a database that you can promote grass-roots marketing efforts towards to drive loyal business
Minimize guest complaints and work with your SL/Multi-Unit to respond to all Yelp/Google/App/Email comments and go above and beyond for both positive and negative reviews

Facilities & Maintenance
Proactively clean, service, and maintain all equipment and fixtures in your stores
Hold monthly meetings with clear direction for deep cleaning tasks to be accomplished
Quickly react to any major plumbing, electrical, HVAC, equipment, or other facility concerns that can severely impact business

HR Management
Ensure you and your team are compliant with employee labor laws
Ensure changes to labor laws are thoroughly communicated with your teams
Working with your SL/Multi-Unit to assist them in proactively managing employee issues by having regular conversations with your team

Financial Performance
Work closely with SL/Multi-Unit to manage each of your store's controllable profit areas: sales, labor, and COGS
Work closely with your team and SL/Multi-Unit to build customer relationships and seek out revenue drivers outside of the 4-walls of the store
Manage cash handling responsibilities including cash drawer counts, safe reconciliation, and bank deposits
Actively track inventory/waste levels and ordering activity to ensure your location has sufficient product for service without exceeding COGS targets
Ensure monthly inventory counts are completed and submitted accurately

Additional Expectations
This is a hands-on role: TL's are expected to work alongside their teams to drive revenue, efficiency, and profitability. Setting and leading by example is what will drive your success
There is no set schedule for this role. Team Leads are expected to be flexible in their stores based on the needs of the business and the development of their people. This includes schedules of early mornings, nights, weekends, and holidays.
Regular communication with your SL/Multi-Unit is expected to keep him/her aware of the state of your businesses and the proactive solutions you are providing
Actively embody our company values and live them every day.