Head of Product Innovation

It took a lot of great hires to deliver innovations like AWS, Prime, and Alexa, which make life better for millions of customers around the world every day. As part of Workforce Staffing (P&A), you'll have the opportunity to reinvent the hiring process and deliver unprecedented scale, sophistication, and accuracy for Amazon's Talent Acquisition operations.Key job responsibilitiesCustomer Understanding & Discovery - Conduct direct customer research (interviews, surveys, site visits, Voice of Customer monitoring, data analysis) to uncover unarticulated candidate and recruiter needs. Serve as the voice of candidates and the business throughout the development lifecycle.Business Artifact Ownership & Requirements - Own business-facing artifacts (VOC documents, BRDs, PR/FAQs) that define the desired candidate and recruiter experience. Capture pain points, workflow logic, compliance/legal requirements, and acceptance criteria. Translate privacy and regulatory obligations (GDPR, CCPA, LGPD, country-specific labor laws) into clear requirements by partnering with legal, Employee Relations, and data privacy teams.Use prototypes, research, and data to validate directions quickly; Cross-Functional Leadership - Drive alignment and consensus across engineering, design, operations, legal, compliance, marketing, and third-party vendors. Data-Informed Decision Making - Define success metrics (output vs. outcome), analyze usage data and feedback, and measure impact while guarding against vocal-minority bias.Global Product Delivery - Support multi-country launches by conducting market-specific discovery, identifying localization and compliance requirements, and balancing global standardization with local needs across 10+ countries.About the teamWorkforce Staffing (WFS) powers Amazon's growth by connecting quality talent to valuable opportunities through innovative technology that delivers world-class candidate experiences. Every package delivered on time, every customer served, every shift staffed—the work that powers Amazon starts with WFS. We own the product strategy and execution for Amazon's Hire by Amazon (HBA) platform and Salesforce applicant tracking systems—a portfolio of distinct customer journeys that process millions of candidate applications annually across 10+ countries. We are in the midst of a transformational shift—moving WFS from reactive hiring to predictive talent delivery through Unified Hiring Intelligence, Global Scalability, Quality of Hire, and Hiring Automation & Simplification. Basic qualifications- 3+ years of product management experience- Experience managing technical products or online services- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or servicesPreferred qualification - Experience in balancing conflicting priorities dealing with ambiguity- Experience developing operational processes and technologiesAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.