Customer Care Concierge I, Part-Time

50-18.50 per hourHourlyOtherWelcome to Distinctive Living, we're seeking a Concierge (Per Diem to Part-Time) for our MiraVie at Forsgate, 319 Forsgate Drive, Monroe Twp, NJ 08831.We're passionate about personal and professional growth and will do everything we can to help you flourish. We deeply care about our team-members and partners and strive to provide a culture where people feel valued and inspired.The Concierge acts as the first point of contact at the community for our customers through telephone or in-person interactions, this position provides exemplary customer service in a friendly and professional manner. This position is responsible for graciously greeting community visitors, addressing the questions or concerns of prospective or current residents and families, and providing support to sales and marketing and the business office. Pays attention to details and uses creativity to create positive experiences with current and prospective residents by managing the lobby experience for all visitors.Dental and Vision benefitsPaid Time Off, Sick Time Off401k Retirement Plan & Life InsuranceTeam Member Assistance ProgramResponsibilities:Proactively assists residents, families, visitors, and employees with questions or problems resulting in a positive experience; Monitors entry area for visitors and guests, greets and directs as necessary, answers incoming telephone calls and resident calls, forwards and takes messages, receives and sends packages for residents, assists with residents who request assistance with mailing letters and packages. assist the activity director and/or others as necessary in promoting activities with residents in the lobby.Sales & Marketing: manage the inquiry process, connecting the caller or visiting customer to the appropriate inquiry team member; respond to inquiries and/or tours when community relations director, executive director and resident care directors are not available; facilitate experiences/tours of community as needed; knowledgeable and assist in supporting the marketing standards of the community; Business Office: assist in processing new resident documentation; assist in maintenance of resident files and documentation while maintaining confidentiality.Promote and encourage residents to participate in activities.Follow and communicate company policies and procedures.Required Skills and Experience:High School Diploma or equivalent required.Experience with Microsoft Word and Excel preferred.Able to communicate verbally in person and over the phone.