Head of Programme Management

Job Description Job Title: Veterans Program Manager

Schedule : Monday to Friday 9am to 5pm (On-Site)

Team: Homeless Veterans Reintegration Program (HVRP)

America Works of Illinois is seeking a Program Manager for our veterans program helping military veterans experiencing homelessness with case management, job placement, and housing assistance. The Program Manager will help supervise the program, reporting directly to our National Veterans Programs Director, as well as manage a caseload of veterans. The ideal candidate has case management and leadership experience, and is a self-starter looking to help military veterans discover their strengths, develop short- and long-term goals, and take actionable steps towards self-sufficiency.

Provide program oversight, including managing the program budget, staff, and partnerships with community organizations and government agencies

Regularly provide program updates to the National Veterans Programs Director and Department of Labor

Conduct intake, orientation, eligibility screening, and assessments with veterans experiencing homelessness or housing instability

Oversee barrier removal before and after job placement, ensuring the participant has the resources and support they need to obtain and retain employment (i.e. housing, clothing, healthcare, childcare, etc.)

Develop individualized plans to help veterans become job-ready, including resume preparation, mock interviewing, and barrier removal

Regularly meet with participants in-person or over phone/video to ensure program participants are continually progressing towards their professional, personal, and academic goals

Maintain detailed case notes, update attendance logs, submit weekly reports, and other administrative tasks on a timely basis

Model professionalism and inclusiveness, cultivate a safe environment for career development, and motivated clients to find full-time employment

One to three (1-3) years of case management experience

Leadership and/or management experience preferred

Experience working with military veterans and/or individuals experiencing homelessness

Understanding of workforce development, employment services, and adult education a definite plus

Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Familiarity with Salesforce, Microsoft Teams, and SharePoint preferred

Comprehensive Medical, Dental, and Vision Insurance

~ Wonderful team, great work-life balance, and an opportunity to work towards an important mission of helping individuals achieve self-sufficiency