IT SysAdmin

Job Class: 1092 IT Operations Support Admin II

Appointment Type: Permanent Exempt (what does this mean?)

Calendar: Full Time / Full Year

The San Francisco Unified School District (SFUSD) is the seventh largest school district in California, serving more than 50,000 students who speak more than 44 documented languages across 121 schools in the city of San Francisco every year. We aim for every student who attends SFUSD schools to discover his or her spark, along with a strong sense of self and purpose, and that all students graduate from high school ready for college and career, and equipped with the skills, capacities and dispositions outlined in SFUSD’s Graduate Profile. Every day in our quest to achieve this mission we provide each and every student the quality instruction and equitable support required to thrive in the 21st century.

The SFUSD community is unified by our Core Values:

Social Justice: We stand with those most vulnerable in our community

Diversity-driven: As a CORE district, SFUSD is also a leader in critical systems change for more comprehensive school accountability and innovations that help strengthen the instructional core, which is the foundation of our strategic plan and goals.

We want talented people from diverse backgrounds and experiences, who are inspired by our mission, steeped in equity, and who are motivated to unleash our children’s potential. We want people who are strong collaborators, skilled communicators, and problem solvers who are comfortable in a community of continuous learning.

Under general direction, the IT Operations Support Admin II provides technical support for moderately sized networks with single or multiple Local Area Networks (LANs), data center operational support for multiple, distinctive computers, mobile devices and their networks and routine system administration activities, which may include network operations, installing, enhancing and maintaining computers, peripherals, and mobile device configuration, or combination of these activities. May provide ongoing and remedial user training; establishes and performs data and access protection processes, and performs related work which may include data input and records maintenance.

As the IT Operations Support Admin II, you will:

Monitoring, operating and enhancing moderately complex computers with different and distinct platforms, desktop and laptop computers, mobile devices and tablets Audio/Visual, and communications systems to ensure proper functioning, and recommend solutions to correct malfunctions.

Installing and configuring computer and/or telecommunications hardware and software.

Performing routine equipment maintenance.

Repairing and modifying various computer and communications systems and related equipment.

Creating user groups and individual accounts.

Maintaining and documenting scripts and procedures used to enhance existing desktop computer functions.

Providing problem determination and technical assistance to users including explanations and documentation.

Understand and perform basic help desk functions.

Administering remote logins, system securities, data transfers, and other remote activities.

Retrieving and downloading and/or uploading data.

Assisting with diagnosing and troubleshooting on-premise and web based data systems.

Providing on-site technical support for SFUSD Staff at any San Francisco District location.

Researching, analyzing and testing all systems for compatibility and interoperability.

Recommending hardware and software purchases.

Ensuring the accuracy of computer reports and data integrity.

Maintaining information technology materials and supply inventories.

Documenting procedures and programs.

Developing written help materials and knowledge base documentation.

Performing routine assistance for SFUSD Staff including backup and data migration.

Performing work related to security and disaster recovery needs such as system backup and/or restoration, traveling to host sites or recovery sites, and operating restored systems as required by all Civil Service Workers.

Knowledge of San Francisco’s public schools/urban public schools and a passionate belief in SFUSD’s commitment to instructional leadership as a lever toward delivering on the SFUSD Graduate Profile

Strong analytics and systems thinking necessary to interpret data to inform goals and strategy, as well as build infrastructure where none exists

A proven record of effectively planning, organizing and using resources to take action and achieve goals

A flexible, "can do" work ethic with a focus on identifying challenges and proactively working to find solutions while maintaining a bigger picture lens and focus on what can be delivered instead of what cannot be done

Excellent data analysis skills and experience synthesizing data to drive action steps

Ability to work effectively in difficult situations that involve confidential and sensitive matters

Strong computer skills including Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) and GSuite (Google Docs, Slides, Sheets, Forms)

Requires an Associate's Degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

One (1) year of experience performing analysis, installation and technical support in a network environment.

One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

We offer a comprehensive benefits plan including dental and vision plans, a defined benefit pension plan, disability, life insurance, flexible spending account options and vacation time. We also offer an inclusive and equity-centered environment where we encourage staff to bring their whole selves to work.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification from this and futurejobopportunities with the San Francisco Unified School District.

San Francisco Unified School District prohibits discrimination, harassment, intimidation, sexual harassment and bullying based on actual or perceived race, color, ancestry, nationality, national origin, immigration status, ethnic group identification, ethnicity, age, religion, pregnancy, childbirth, termination of pregnancy or lactation, including medical conditions or recovery, parental, marital, and family status, reproductive health decision making, physical or mental disability, medical condition, sex, sex stereotypes, sex characteristics, sexual orientation, gender, gender identity, gender expression, military or veteran status, or genetic information, or association with a person or group with one or more of these actual or perceived characteristics, or any other basis protected by law or regulation, in its educational program(s) or employment.

Any person may report discrimination, including sex discrimination, sexual harassment, or discrimination on the basis of a physical or mental disability (whether or not the reporting person is alleged to be the victim of the discriminatory conduct) in person, by mail, by telephone, or by email, using the contact information for the District's Title IX Coordinator.

Office of Equity

555 Franklin Street, 3rd Floor

View phone number on click.appcast.io or View email address on click.appcast.io more information and the District's nondiscrimination policy, please review Board Policy 4030. For more information about the District's Sexual Harassment policy, please review Board Policy 4034.

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