Customer Service Officers

Firelands Auto Group, we are seeking a proactive, customer-oriented Service Advisor to join our team. We focus on professional growth and rewarding highly motivated employees because happy employees lead to happier customers. Full-time

Greet customers and provide them with a warm welcome

Listen actively to customer concerns and needs

Schedule appointments and manage service requests

Advise customers on recommended service and repair options

Prepare service orders and ensure accurate billing

Follow up with customers to ensure satisfaction and address any additional concerns

Maintain a clean and organized service area

High school diploma or equivalent

Excellent communication and customer service skills

Proficient in basic computer skills

Previous experience in a service or hospitality role preferred

Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance

Paid training and real career growth

Employee discounts on Vehicle Purchase, Parts, Service and More!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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