Head of Technical Services and Support

Daikin Comfort Technologies Distribution, Inc., is seeking a professional, skilled individual for our role of Regional Tech Services Manager for the South Division. The role involves managing a team of Technical Service Managers. The Regional Technical Manager provides technical assistance and training on Daikin HVAC systems and related products/brands to both our internal and external customers. The individual in this role will engage daily with their direct reports, manufacturing, technical services, warranty, engineering, manufacturers' representatives, distributors, and contractors in the market who are supporting/installing Daikin HVAC products. Why work with us?

Benefits are effective on day one for all full-time direct hires
Training programs are available to help guide team members and develop new skills
Growth Opportunities - there is immense opportunities to grow your career
You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.
Position responsibilities may include:

Manage service technician team and coordinate their training and suggestions for improvements and ideas with other divisions of the company.
Ensure that the team is working within the established processes, keep the processes up to date, improve process efficiency, and provide training and execution of all related processes.
Manage workload and performance of RTM’s.
Work closely with RM’s and ROM’s to identify and resolve issues in a timely manner
Allocate resources to address customer issues, conduct field visits, resolve technical concerns, address presale or application questions and conduct targeted and effective dealer training.
Provide input on training materials for sessions.
Be responsible for a high quality, cost-efficient and on time service operation (internal and external).
Ensure the availability and quality of communications with our customers.
Participate in additional projects/activities as needed
Nature and Scope:

Ensures work is aligned with the Director’s expectations, goals, and vision
Accountable for implementation of policies, processes, and procedures for short-term results
Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from Senior Manager/Director
Works on difficult to moderately complex issues and projects
Provides guidance and training to subordinates
Has authority to hire, recommend pay, establish performance and recommend for termination
Level of signing authority established by company policy/guidelines
Knowledge and Skills:

Excellent supervisory skills.
Communication skills both written and verbal.
Customer service skills.
Proficiency in MS Word, Excel and PowerPoint.
Formal Product Training.
HVAC technical knowledge.
Demonstrated leadership ability, customer support aptitude, mechanical and electrical ability, and excellent communication skills.
Previous proven leadership skills demonstrating Independent judgment and decision-making abilities.
Highly self-motivated and directed with the ability to work in a fast moving environment.
Must be detail-oriented with excellent organizational and project management skills.
Experience:

8 years of Tech services experience
5 years in a leadership role
Education:

~ High School Diploma or GED equivalent

Physical Requirements / Working Environment:

~ Must be able to perform essential responsibilities with or without reasonable accommodations

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

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