Head of Service Management

AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.
We are hiring a Maintenance Manager at Township Residences Homes in Centennial, CO.

Service Managers make our apartment communities a great place to live. We take pride in the appearance and maintenance of our communities, and our residents tell us this is one of the most important reasons they choose to call us home.

AIR Communitiesuses industry leading technology for a modern approach to maintenance so our Maintenance Teams can help as many residents as possible each day. Whether you are turning an apartment to create the perfect move-in experience for new residents or resolving service requests to ensure that our current residents feel at home, every day is filled with new challenges.
AIR offers attractive compensation packages that reward performance including:

Expected pay rate of $31.00 - $33.00 hourly + 15% target bonus opportunity. Quarterly Customer Service Satisfaction Bonuses . Service Managers who excel at consistently providing positive resident experiences can earn up to $1,500 per quarter.
An Apartment Discount Benefit option is available to live on-site at the community you are working.
Provide exemplary service to residents and team members
Manage all aspects of property maintenance which includes vendor relationships, service staff, preventative maintenance, apartment turns, and resident service requests
Communicate property maintenance and capital needs to management and ensure maintenance and capital needs are addressed
Ensure property follows / in compliance with AIR operating procedures/guidelines, regulations, and other compliance matters including those related to Environmental Health & Safety
Manage budget efficiently to maximize return on investment while maintaining highest level of quality and customer service
At least 3 years of experience with technical maintenance and facilities management in the property management industry.

• 1-3 years of experience leading a team of people in customer service and asset maintenance
• Ability to work a flexible schedule including evenings, weekends, 7-day work weeks (depending on community needs and seasonality), and on-call shifts (at least one week a month)
• Comfort with physical activity as you must be able and willing to move heavy equipment and machinery
• Ability to read, write, and speak English

Passionate about team building
Strong with mechanical aptitude
Customer service oriented
Paid time off including vacation, sick time, and 14 holidays.

• Medical, dental, vision , and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• An Apartment Benefit option is available to live on-site at the community you are working
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service .
• Opportunities for ongoing professional development, leadership training, and career growth .

Application Deadline: The initial deadline for applications is 05/12/2026 . Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.
Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.
AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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