Head of Facility Management

This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Manager - Financial Services Retail Portfolio

This is a 100% remote position; however, candidates MUST reside in either New Mexico, Arizona or Colorado and conduct monthly site visits within the portfolio.

Transform the Future of Retail Banking Operations! Join our dynamic team as a Facilities Manager overseeing an impressive portfolio of 50-60 retail branches across the Southwest. You'll serve as the primary operational contact for daily branch management, driving excellence across a diverse retail portfolio in a fast-paced financial services environment.

This exciting remote opportunity offers direct reporting to our Senior Facility Manager and the chance to make a real impact on customer-facing locations. Financial Analysis & Reporting: Conduct accurate budget analysis, forecasting, and variance reporting with clear interpretation of results

• Budget Management: Develop and maintain operating and capital budgets, track savings and cost avoidance initiatives
• Vendor Sourcing & Evaluation: Assess service levels, right-size operations with client approval, and develop sourcing plans including MWDBE bidders
• RFP/RFQ Support: Collaborate with the Sourcing Manager on procurement processes to meet client objectives
• Workflow & SLA Management: Monitor operations to ensure timely completion within established service level agreements and exceed customer satisfaction ratings
• Compliance & Auditing: Ensure all facilities meet compliance standards and pass management/operations audits
• Best Practices Implementation: Execute facility inspections (virtual/in-person), implement value-added measures, and maintain consistent service delivery
• Team Leadership & Training: Exhibit strong leadership, ensure required training completion, and foster a high-performing team culture
• Client Communication & Service: Maintain effective communication protocols, respond promptly to inquiries, and actively participate in meetings while promoting innovation and performance excellence

Facilities Management Expertise: Proven experience in facilities management with strong people management skills and leadership capabilities

• Leadership & Communication Excellence: Strong organizational, management, and supervisory skills with exceptional verbal, written, and presentation abilities to effectively matrix manage technical and administrative staff across multiple facility functions
• Proficient in MS Office, MS SharePoint, and CMMS systems, with knowledge of real estate, telecommunications, furniture, accounting, and building systems preferred
• Vendor & Operations Management: Proven ability to oversee vendor performance during standard and off-hours (including weekends) while managing multiple facilities with diverse operational requirements

A bachelor's degree or equivalent work experience in Facilities Management with a management/technical emphasis is required; an MBA is a plus.

Remote -Albuquerque, NM, Denver, CO, Phoenix, AZ If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. Personalized benefits that support personal well-being and growth:

Comprehensive Medical, Dental & Vision Care

• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at View email address on click.appcast.io. California Residents only

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Accepting applications on an ongoing basis until candidate identified.