Head of Operations Management (m/w/d)

Primary responsibility for shift management, hiring and firing, onboarding, training, development, corrective action, and managing the performance of restaurant team members and delivery drivers. Provide quality products to customers by building a system of quality with team members, ensuring each delivered product meets Papa John’s standards and accurately reflects the customer’s order. Communicate, train, and promote quality standards to team members using all available tools, including the Operations Manual and Team Member Handbook.

Ensure food‑safety certifications are up to date for all team members and maintain the company’s assets by keeping the restaurant clean and meeting safety and security standards at all times.

Supervise work activities of all non‑exempt restaurant team members, including shift leaders, in‑store team members, and delivery drivers during the assigned work schedule. In the absence of the general manager, be responsible for all functions of a Papa John’s restaurant to ensure high‑quality products and customer service. Actively recruit customer‑focused team members, maintain adequate staffing levels per projected sales, orient and train members to exceed customer expectations, enforce shift compliance with uniform and appearance standards, and communicate performance expectations to direct reports. Document performance issues and take appropriate disciplinary action, up to and including termination. Contribute to the achievement of sales goals by delivering prompt and friendly customer service through product and sales execution training. Execute plans to resolve unfavorable trends and enhance restaurant profits, and carry out shift‑level financial controls and cash‑management responsibilities.

Papa John’s is a Federal Contract employer who participates in E‑Verify to confirm employment eligibility for each new team member. J-18808-Ljbffr Papa John's International