Police Dispatcher- Full-Time Night Shift

Police Dispatcher
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Probationary, Full Time, Safety, On-site (work in-person at business location)
The Police Dispatcher plays a critical behind-the-scenes role in keeping the campus safe by serving as the communications link between the University Police Department, officers in the field, emergency responders, and the campus community. Working in the Emergency Communications Center (ECC), this position receives and dispatches emergency and non-emergency calls, monitors multiple public safety systems, and provides real-time support during critical incidents. Dispatchers work independently in a fast-paced, high-responsibility environment that requires quick thinking, sound judgment, and clear communication. Receive, screen, and dispatch emergency and non-emergency calls using radio, phone, and computer-aided dispatch (CAD) systems.
Maintain effective communication between campus police officers, parking and community service officers, outside agencies, and the public.
Monitor and operate public safety systems including CAD, law enforcement databases, fire alarms, CCTV, and access control systems.
Assist walk-in visitors, support public education and outreach efforts, and provide administrative support as needed.
Work in a dynamic, high-impact environment where every shift makes a difference.
As part of the California State University (CSU) system, San Diego State University helps power one of the largest and most impactful public university systems in the nation. See what it's like to work at the CSU-watch our video and imagine your future here: Full-time (1.0 time-base), benefits eligible, permanent/probationary position.

• Position is designated non-exempt under FLSA and is eligible for overtime compensation.
• 3/12 work schedule, consisting of twelve (12) hour shifts on three (3) consecutive days during each calendar week plus an additional eight (8) hour shift every other week
• Dispatchers may be required and/or mandated to work on-call assignments, work past scheduled shifts, and work overtime with short notice; work overnight shifts, rotating shifts, weekends, and holidays.

Safety and security is coordinated by University Police, through a force of 42 sworn full-time police officers, 40 sworn part-time, and 25 non-sworn support employees. Our police officers are graduates of the California Peace Officers Standards Training Academy with full arrest powers throughout the state. They undergo continued training to improve their skills as well as first aid and CPR. They conduct foot, vehicular and bicycle patrols on campus and in the adjacent community 24 hours a day. Officers are responsible for reporting and investigating crimes and traffic accidents, enforcing state laws and local ordinances, responding to medical emergencies and all other incidents requiring police assistance.

Entry to the first level within this classification typically requires one year of verifiable experience using a two-way radio communication system in a law enforcement or comparable agency within the last ten years and a high school diploma or equivalent. Essential entry qualifications require the ability to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively, and learn the use of applicable automated dispatch and law enforcement systems and databases.

Incumbents must have completed or be able to attend and successfully complete the Police Officers Standards and Training (P.Dispatcher Course. Dispatcher Certificate also will be required to pass a pre-employment, multi-dimensional assessment related to essential dispatching skills. O.S.T. requirements for dispatchers such as a background check, physical and psychological examinations, drug testing, and related requirements.
Perform standard public safety dispatch duties, including receiving and relaying calls for service via telephone, radio, and computer systems; Ability to work independently under general supervision after initial training, exercising judgment and discretion to set priorities, assess information, and respond appropriately while following established procedures.
Working knowledge of legal codes, public safety procedures, complaint intake, and dispatch techniques, including effective use of police radio systems and communication protocols.
Proficiency in using computerized and automated dispatch and law enforcement systems and databases to enter, retrieve, and research information.
Working knowledge of campus and local geography, including the ability to read maps and floor plans to provide accurate directions to officers in the field.
Public Safety Dispatcher Basic Certificate is preferred.
certified Public Safety Dispatcher Basic Course (80 hours minimum) and/or completion of probation as a public safety dispatcher during previous employment is preferred.
Current typing certificate with a passing score of 70 WPM preferred.
Currently employed as a dispatcher within an Emergency Communications Center is preferred.
Bilingual skills are desirable.
Step placement will be determined based on relevant qualifications and professional experience, in alignment with the department's budget and equity guidelines.
Future increases, including step advancements, are subject to contract negotiations.
Generous Time Off : 15 paid holidays, vacation, and sick leave.
Retirement : CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
Health Coverage : Medical, dental, and vision options at low or no cost.
FlexCash, life and disability insurance, legal and pet plans.
Campus & Community : At SDSU, our diversity gives us power and benefits every single member of our community. We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.
Principles of Community
At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.

SDSU's Principles of Community is an aspirational statement that is intended to evolve over time. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.
Applications submitted after this date will be reviewed on an as-needed basis, and the position will remain open until filled.
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Sophia Faulk at View email address on click.appcast.io.
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