Head of Programme Management

Program Supervisor IIIThe Program Supervisor III provides experience-based competencies and administrative assistance to further efforts of the program staff to fulfill the contracted goals and objectives. Operations supervisor for larger program, program serving clients with multiple co-morbidities, or program providing multiple services, that may have multiple sites. Program leaders are responsible to meet all program contractual daily Key Performance Indicators including daily program numbers, data quality input, note taking, exits indicators and services provided.Achieve grant objectives by supervising the program staff, providing expertise, and monitoring service delivery, while providing information to the Director, highlighting progress in reaching goals;Provide direct supervision of professional and operational staffSpend the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff;Analyzes and resolves problems, interprets policy, demonstrates solid subject matter knowledge;Monitor program compliance to VOALA policies and required procedures; Assist Director with implementing policies, procedures and forms that facilitate the effective operation of intensive case management and delivery of high-quality services – train and mentor staff;Steward of program assets and budget, oversees asset protection measures;Coordinate outreach and collaboration efforts with community partners and stakeholders;Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.Services for this position must be provided on-site.Program Operations: Responsible for day-to-day program efforts, providing guidance and supervision for staff, budget oversight, project timelines, and anticipated outcomes; report regularly to Director progress of project timelines.Collaborates with other service providers to link various programs to community resources and supportive services.Funder Focus: Keep comprehensive records of compliance with Funder and Regulatory requirements.Training and Mentoring: Responsible for case management team's development through: training, policy and procedure, structured supervision, and learning collaborativesChange Leadership: Community Outreach.Other duties as required and may be subject to changeMandated Reporter: As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.Requirements:Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verificationsAbility to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.DOJ Live ScanTB testFlu Vaccine (or declination form - for religious purposes only)Must meet Funder ApprovalEducation:Experience:One year of post-graduate work in Social Services (3 years total experience if no degree)18 Months of supervisory experience in a social services organization (leading programs, projects, or staff)Preferred Qualifications:Master of Social Work or discipline related to Program servicesPrior experience as a supervisor or team leader managing (10) or more individualsExperience with managing public contacts (e.g. HUD ESG, SAMHSA)Experience with report development for public fundersKnowledge about community resourcesExperience with HMIS and other relevant databases used by partner service providersAbility to work with people from various backgrounds and/or limited English capabilitiesVolunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.